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CNET TechTracker forum: cannot get to software update list

by: dalmar6677 March 24, 2010 2:49 AM PDT

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cannot get to software update list

by dalmar6677 - 3/24/10 2:49 AM

Downloaded TT. It came up with a list of needed updates in its bubble. Clicked on bubble and it took me to upgrade/download page. Signed in and clicked on update tab. Took me back to the same page. Could not ever get to the list of programs needing update. Any suggestions. OS is Win xp. Thanks


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Getting help with CNET TechTracker

by CNET_TechTracker CNET staff - 4/22/10 1:25 PM

In Reply to: cannot get to software update list by dalmar6677

Hello,

What you are experiencing is most likely something our tech support team can help you through. If you have not yet done so, please provide us details about what you are experiencing, by opening a support ticket at http://cnet.custhelp.com (use the "E-mail Support" tab).

Helpful information includes: e-mail addresses of CNET accounts you have, the name and operating system of the computer whose results you cannot see, and any specific errors you encounter.

Regards,
CNET TechTracker Support


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tech tracker issues

by thirdgirl - 5/22/10 3:10 PM

In Reply to: Getting help with CNET TechTracker by CNET_TechTracker CNET staff

i am having the same problem -- download TT successfully: yes; software updates with TT: no.

i used TT on my old laptop with no issue until the end of february of this year. got this laptop on 3/3 and no luck with updates! i get the regular balloon pop up that tells me i have updates but i cant find/install any of them.

i love TT! have i missed the forum post regarding a fix?

thirdgirl

Compaq Presario CQ60 Notebook
MS Windows Vista Home Premium (ugh)


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No one specific issue leads to this..

by CNET_TechTracker CNET staff - 5/25/10 9:49 AM

In Reply to: tech tracker issues by thirdgirl

Hello thirdgirl!

You did not miss a solution - there are a few reasons why something like this happens, so a fix usually requires working with our technical support team. We will require further information that you would probably not want to announce to such a public forum, so we will open a support ticket for you this afternoon.

(To reach our tech support team, you would click the "E-mail Support" tab on http://cnet.custhelp.com - the support site we link our pages to.)

Regards,
CNET TechTracker Support


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