Getting help with CNET TechTracker
by CNET_TechTracker - 2/22/10 4:05 PM
In Reply to: same issue by wheels351972
Hello to both of you! Sorry to hear about the trouble you are having. If you only just started experiencing this, and you are using a bookmark to access CNET TechTracker, it could be related to our most recent launch (Friday) where we changed the site navigation around very slightly. Your CNET TechTracker home page is now permanently located at http://www.cnet.com/techtracker/
rpaler: I have a member of our support team opening a ticket on your behalf to help you work through this. We may need more information about the circumstances surrounding this problem (e.g. has it been going on ever since you signed up, or did it just start?) so for your privacy's sake, it is best to reply to the support ticket which will be confirmed to your registered CNET e-mail address.
wheels351972: I am sorry to say that we have no support ticket in our system for you! Did you receive a confirmation e-mail from the system with a ticket number? We will be happy to look into this.
Otherwise, if this only started happening directly after you reformatted your computer, the reformat probably changed enough internal identifiers for your computer so that it is no longer recognized as the same computer by the TechTracker software. In addition, a reformat definitely would have wiped out the TechTracker registration information from our software. This is easy enough to rectify, usually just a matter of removing the old computer from your custom CNET TechTracker page, and then re-scanning while you are logged in. I also have someone from our team opening a ticket for you to help you out.
Thank you both for flagging us down!
CNET TechTracker Support
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