CNET TechTracker forum: Support Help

Hello Ray_moe,

Our intent is to make a user's TechTracker page easy to find and to make sure new user's know about it. The TechTracker login link is only visible if you use TechTracker. For users that don't use TechTracker, the bottom toolbar serves as a call to action to learn more. For users that do use TechTracker, the bottom toolbar is redundant in that it is another way of getting to your TechTracker page, however, it does provide a snapshot of your scan results, which you can't get at the top. You can collapse the bottom toolbar by clicking on the arrow on the far right. We're continually evaluating the TechTracker experience, so thanks for the input.

For manually checking for updates in the way you described there is a Setting that can improve the experience. In the Settings menu found as a result of either left or right clicking the TechTracker icon in the system tray there is a setting for "Scan immediately when CNET TechTracker launches". If you have this set to yes, TechTracker will initiate a scan when you launch the app by double clicking on your TechTracker desktop icon. When the scan completes, the balloon notification is shown. You can click on it and your TechTracker page with the most current results will open (assuming you are already logged in to cnet.com). We didn't have the TechTracker page automatically open at the conclusion of a scan because many users find it disruptive to be working on their computer if focus is abruptly taken away to another application, e.g., in the case a person initiates a scan and starts working on something else. Knowing this now, how might that change your request?