CNET TechTracker forum: Uninstall TechTracker on a Machintosh

Sorry to hear you'd like to uninstall TechTracker app from your Mac. Go to your Applications folder and open the CNET TechTracker folder, then the CNET TechTracker Uninstaller folder. I'd recommend you read the readme.rtf file prior to doing the uninstall. Then click Uninstall.

Did you find a way to remove the preference pane and other traces of the program?

Arne Kolstad

Hello,

We're sorry to hear you've been unable to install the CNET TechTracker app! Under normal circumstances, the uninstaller which comes packaged with your downloaded file should remove all pieces of CNET TechTracker, including and especially the preference pane.

I recommend downloading the CNET TechTracker app .dmg again, and seeing if a fresh copy of the Uninstaller will do the trick. This should be all you need!

We will have someone from our support team check in with you to see if you require further assistance. Expect us to be in touch within a day.

Regards,
CNET TechTracker Support

Hi abc8xyz,

We are looking into this -- could you please tell me which version of OS X you are using?

Thank you -- we are creating a support ticket in our system so we may send you another copy of the Uninstaller to try. Further instructions will be found within that ticket - an e-mail will be sent to your CNET account's e-mail address. You can reply directly to that e-mail to respond to your ticket.

Jeremy:

If CNET TechTracker is not showing up in Add/Remove Programs, or the "Remove" button is not present there, then there may be other issues here.

CNET TechTracker Support will open a support ticket on your behalf in the next 24 hours, so that we can help you through this.


For the Mac users who are reading:

The Mac uninstall issue uncovered by previous posts in this thread has been fixed as of our most recent version of CNET TechTracker for Mac (released in mid/late December). If you are still having trouble uninstalling CNET TechTracker on your Mac, please try this version. If your problems continue, visit http://cnet.custhelp.com and open a support ticket for faster assistance.

OK, so my method is a little killer, but it does the job:

AppTrap didn't respond to putting the TechTracker app in the trash on my system. I made sure I had the most recent copy of AppTrap prior to attempting. Don't know what happened there. I have various other options, but in this case I wanted to make ABSOLUTELY sure I had this garbage off my system, as it's just spawning and respawning and on and on suddenly for no apparent reason. I really don't use it. It was a curiosity to see if it would be of any value, and it ended up looking like more of a bother than I needed. I use Dashboard Widgets to keep me current, that and simply updating what I use often, namely Application Update and Widget Update. They offer nice configuration to suit various folder structures and customize nicely. PLUS, they only run when I ask them to, which is currently set for when I open my Dashboard.

Anyhow, as my Black MacBook with 10.6.8 seems to be plagued by processes that are failing constantly - which will ultimately most likely result in my installing my new HDD and starting from scratch, reinstalling everything I love to make sure I keep what I need and get rid of anything trying to tag along - I decided to start with the biggest flop, which is currently TechTracker.

My choice was to use FindAnyFile and search using the option-key "Find All" function which performs as Root, requesting your administrator password and finding everything. I searched for TechTracker, and found something in the neighborhood of 13 to 16 entries. I put everything in the trash from inside FindAnyFile, a great feature to say the least. Even better is the "Delete Immediately" feature, but as TechTracker has some items running currently that I didn't feel like bothering to hunt down and kill, I opted to just put the junk in the Trash and restart, emptying the trash on restart.

I am happily free of TechTracker and the constant entries in my error console from TechTracker crashing, respawning, and chugging away only to crash immediately again. I knew there would be a price to losing the old VersionTracker presence...

pete

First, download an app uninstaller for your Mac. I use AppTrap a lot, and I like it, but that didn't find the system preference for TechTracker. Then, I installed AppDelete (the one that is $7.99 to buy, not the $5 one). Just simply drag the icon of TechTracker (from a Finder Window) and it will show the TechTracker folder (the one in your Application folder) and TechTracker. Because the system preference is NOT in either one of those files, you have to click on the top "Others." Scroll past the widgets, and there should be your preferences (before your plug-ins). Find the one with TechTracker in the name and select it. Click "Search" on the bottom and then "Delete." Then, check System Preferences and make sure it's not there.

Note: I tried the uninstaller bundled with TechTracker, it didn't work. Even when I re-downloaded it, it still didn't work.

All the instructions I've found to uninstall tech tracker have no resemblance to what is seen on the computer. I simply dragged the application from the apps folder to the trash. A lovely little message came up asking if I'd like to remove affiliated files. I said yes. It did. I secure-emptied the trash. The lovely little message also said that I should go to the CNET TechTracker page and remove my computer from their system....there appears to be no way to do this. The promises made for this software do not come through, and it slows down the computer to the point where I can click a key, go get a cup of coffee, and then check to see if the computer has registered whether or not I have clicked that key. It makes working on the computer ridiculously slow. Now, the uninstall is not working. I had previously thought CNET was terrific. I now think they are a waste of my time. So sorry to lose them.

Free AppCleaner did the trick for me (uninstall of TT 2.0.2). Detected related files (preference panes) and trashed all.