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iTunes forum: How to restore files

by: grr423 June 30, 2012 6:29 PM PDT

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How to restore files

by grr423 - 6/30/12 6:29 PM

I am in a band and we frequently purchase karaoke tracks. Going on in our usual way of doing thing we look at potential songs we have then decide to purchase new ones. The store was working fine, we logged in to buy a track and it says the internet connection is not available. We try a different song, same result. Then we close iTunes to reboot it. Once this happens all of our many playlists are gone. Many tracks are missing, and we get the same errors. We find iTunes library extras and the genius program in the recycle bin. Tired to get help through iTunes but all their websites don't work eithhave restarted system I cant fix the error I made so ignore it. Basically we did everything to try and restore files and they still dont show up in iTunes. Any and all help is appriciated.


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Clarification request: To restore we first had to back it up.

by R. Proffitt Moderator - 6/30/12 6:46 PM

In Reply to: How to restore files by grr423

Here's Apple's article on backup and restore.

http://support.apple.com/kb/HT1751

I see a lot of folk ask how to restore but first we have to read about their backups.
Bob


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add-on to this issue

by jlynn1515 - 6/30/12 6:42 PM

In Reply to: How to restore files by grr423

I am beyond disappointed in the iTunes program. I have been using the same account for several years. This morning I attempted to download a song and it said it was unable to connect to the network. I was able to view the store with no issue, so I figured it was an error with that particular song. I then attempted to download a different song at which point the program failed and exited. Then a pop-up appeared about it importing my library. It then told me that my library was seen as not being legitimate. Like I said, I have used the same one for years. When the library finally reopened, all of my playlists were gone and so were several of my songs from my library.

It will not let me recover or use any other function to get my old library back. I want the changes that occurred on my account to be reversed. I need help figuring out how to make this happen.


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You give out a lot of information, none of which is relevant

by mrmacfixit Moderator - 7/1/12 7:18 AM

In Reply to: add-on to this issue by jlynn1515

What version of what OS are you using?

How current is your backup? You do have a backup??

P


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