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iTunes forum: The itunes store refuses to load. What can i do?

by: utesby5 January 7, 2012 9:34 AM PST

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The itunes store refuses to load. What can i do?

by utesby5 - 1/7/12 9:34 AM

Ever since updating to iTunes 10.5.1, it refuses to connect to the iTunes store. The loading bar starts <font face="Calibri"><font size="3">At about halfway and just sits there. Eventually it
disappears. I'm running windows 7 64-bit on a hp laptop with a core 2 duo. I
use windows firewall, AVG 2012 free, and Safe Eyes. I've tried contacting apple
directly, but they aren't much help. The best they gave me was to reinstall
iTunes and check a couple of settings. I've disabled everything imaginable, and
it still does nothing. I've </font><font size="3">Spent countless hours on this issue and I'm in bad need of
help. Thanks.<?xml:namespace prefix =" o" ns =" "urn:schemas-microsoft-com:office:office"" /><o:p></o:p></font></font><font size="3" face="Times New Roman">
</font>


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Clarification request: itunes not loading the store and cpu is running at 100%

by Eljay2004 - 1/14/12 4:10 PM

In Reply to: The itunes store refuses to load. What can i do? by utesby5

I am having the same problem but I am using an HP Pavilion with Windows Vista with Centrino 2 and CA firewall. I have been on apple support where different users suggested deleting the push .exe file. This does not help the CPU processing speed. I have to end the system process when PC is booted to reduce the processing speed. When itunes is open the CPU runs at 100% again and the store will not load. What I was trying to do was install the cloud software so that I could use this for my daughters iPhone. Her father had "find my iphone" app on the phone but he tells me that she needs a cloud account. I cannot do this as the OS on the iphone is not iOS5. I do not want to reformat her phone to get the OS before I really understand what is happening. HELP.


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Disabling AVG

by Dusan_AVG - 1/9/12 8:41 AM

In Reply to: The itunes store refuses to load. What can i do? by utesby5

Hello utesby5,

Please try to disable AVG temporarily and check if the issue persists.
If disabling AVG helps, we can assist you further.

Thank you


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