Ad: Manage updates with the Download App
ie8 fix

iTunes forum: Cannot update iphone

by: mrobjo August 20, 2011 6:36 AM PDT

Like this

0 people like this thread

Staff pick

Cannot update iphone

by mrobjo - 8/20/11 6:36 AM

Hi,my son and i have both just got an iphone 3gs,when i connect my iphone to itunes everything works ok,but when my son connects his iphone to itunes on a different user account on the same pc he has to run iphone set up process every time,also he cannot update his iphone,a message pops up saying not connected to the internet.but the pc is connected to the internet.i am running the lataest version of itunes on a windows 7 pc,have tried a repair install of itune,but that did not help.thanks


Reply
Report offensive post
Email to friend

Wild guess.

by R. Proffitt Moderator - 8/22/11 11:38 AM

In Reply to: Cannot update iphone by mrobjo

Are both accounts in question Administrator accounts?


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

cannot update iphone

by mrobjo - 8/22/11 1:54 PM

In Reply to: Wild guess. by R. Proffitt Moderator

Hi,thanks for the reply,both accounts are admin accounts,clearly something on my sons account is set up differently,but what i dont know.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Next idea.

by R. Proffitt Moderator - 8/23/11 12:18 PM

In Reply to: cannot update iphone by mrobjo

Make another admin account and see if it works there.
Bob


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close