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Mac laptops forum: Macbook Pro Bluetooth keyboard problem

by: Jonnny October 2, 2010 12:40 PM PDT

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Macbook Pro Bluetooth keyboard problem

by Jonnny - 10/2/10 12:40 PM

I just purchased a 15" MacBookPro (July 2010)

I am not used to laptop keyboards so I was able to purchase a bluetooth Apple Keyboard with the Numeric keys.
This bluetooth external keyboard was made by Apple and a local company had these brand new for $60. I was told they were the model that came with iMacs.
Apple support told me that they should work fine but did not offer an effective solution.
So at any rate about 70% of the time this Bluetooth keyboard works great.

But sometimes when you go to type something it starts repeating whatever key you hit so it you were to type and "a" an example the MacBookPro displays "aaaaaaaaaaaaaaa".
Sometime just a few of the same character and sometimes it does not stop.
I correct this by turning the power switch off on the Apple Bluetooth keyboard and then turn it back on and all is fine.....for a while.
Sometimes for a week or so then it will do it a lot for a while or just intermittently

The keyboard built into MacBookPro does not do this.


I think it may be the Apple Bluetooth keyboard not the MacBookPro or its OS

Any Ideas...?


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Seems like a warranty issue anyway.

by Kees_B Moderator - 10/2/10 1:06 PM

In Reply to: Macbook Pro Bluetooth keyboard problem by Jonnny

I'd start with the company where you bought the keyboard.

Kees


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I agree,

by mrmacfixit Moderator - 10/2/10 4:24 PM

In Reply to: Seems like a warranty issue anyway. by Kees_B Moderator

the problem is with the keyboard a multitude of repeating characters to the Mac.

Back to the store


P


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Oh Ya Warrenty

by Jonnny - 10/3/10 11:26 AM

In Reply to: I agree, by mrmacfixit Moderator

One of those deals where I need to bring all down to the store and watch somebody play with it, wasting a lot of my time while they try everything to get out of giving me my money back or another keyboard.
And of course it will not do what it is doing wrong for them....Hah!

I have always thought it was the keyboard and Apple pretty much said the same thing.

Maybe i am afraid to find out it is not the keyboard.. hah..!


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If you feel that way about it,

by mrmacfixit Moderator - 10/3/10 1:55 PM

In Reply to: Oh Ya Warrenty by Jonnny

just buy another Apple Bluetooth keyboard.

Alternatively, you could use the Apple Case number that the tech from Apple should have given you when you spoke with them, as proof that the keyboard is the issue.

You only need to take the keyboard with you, not the whole machine


P


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Not so easy

by Jonnny - 10/3/10 7:37 PM

In Reply to: If you feel that way about it, by mrmacfixit Moderator

The store said that I needed to bring down the keyboard that I purchased from them and the MacBookPro and one of there technicians would check it out.

I plan to do this but will pretty much insist that they replace it or give me my money back.


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