How to forum: CanoScan photo scanner won't connect to new computers

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Answer Best answer as chosen by user cheapsis

So why not the usual options.

by R. Proffitt - 6/30/12 10:59 AM

In Reply to: CanoScan photo scanner won't connect to new computers by cheapsis

We have XP Mode, possible support from http://www.hamrick.com/ with Vuescan and the CODE 28 is an issue.

I've seen that on clone PCs where the user/maker/support can't install Windows properly but I don't think there is something new going on except you tried to install from that old CD and could have broken the system so Canon's note does not work anymore.

I'd start over with the OS by restoring that and then try it Canon's way.

As to the lost files, I have to ask because it's always interesting to know. Didn't anyone tell you to keep backup copies of what you can't lose?

And did drivesavers.com call it irretrievable?
Bob

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Answer Best answer as chosen by user cheapsis

Nice Scanner,

by mrmacfixit - 7/1/12 7:56 AM

In Reply to: CanoScan photo scanner won't connect to new computers by cheapsis

Bob mentioned Vuescan.
I can confirm that the Vuescan software will work with your FS4000 scanner in Windows 7, OS X and Linux.

It will give the full functionality of the scanner. Gotta love that Infra-Red lamp for getting rid of unwanted blemishes.

P

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Answer Best answer as chosen by user cheapsis

MS driver solution

by Willy - 7/2/12 4:56 AM

In Reply to: CanoScan photo scanner won't connect to new computers by cheapsis

Excluding what has been suggested to you, You may want to try this as another option. Since Canon has no updated driver for Win7 of that product, MS may offer a solution. Older devices will install but may not be 100%, but each and every devices reports different results, so its an open question.

Remove an installed s/w for the scanner, just do it the best you can. Remove the scanner itself, disconnect entirely. Once all that is done, reboot the PC with no scanner attached. Check and verify no reference for that product. Once that's done, shutdown PC. Attach scanner to PC and reboot. You should have an active internet connection after booting. During the boot-up it should see new h/w(scanner) and ask/look for s/w, decline that. If it does ask to go on the internet to look for drivers, then allow it. Otherwise, going thru the control panel, check for new driver *online* which MS will provide if any is available. The issue here with provided driver(s) that may not provide all the bells&whistles get installed, but often they're acceptable. Allow it to finish, etc., and see how it goes. You *maybe* able to install Canon specific s/w NOT drivers and see how that works as well. If this just doesn't work or gets lost use other solutions suggested.

Sometimes, its better to move on. Those saved or scanned pix, etc., should still be gotten by a new Canon scanner setup. The format should be accepted or allowed to convert, etc., using their remedies via the new s/w Canon provides. Though you may want to ask Canon if that is a possible remedy stating your old to new setup.

I like to part, the stored media of your data seems to be critical. Have you given yourself "backups" in order to be safe? Not only one copy but several and/or yet stored elsewhere? The use of ext. storage devices(hard drives) may seem like a good idea and is, but generally the best IMHO are discs, such as CD/DVD/BD. A working backup to ext. HD maybe good for short periods until finalize to disc on a periodic basis.

http://windows.microsoft.com/en-us/windows7/Find-and-install-printer-drivers
(basic info for printers but work for AIO types as well)

tada -----Willy

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Thanks.

by R. Proffitt - 7/2/12 8:44 AM

In Reply to: MS driver solution by Willy

I think when they slipped in the old driver/app CD is when it went pear shaped. That is, created the issue where they couldn't get to the MS solution.
Bob

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Not sure I would go with the MS solution

by mrmacfixit - 7/2/12 4:34 PM

In Reply to: Thanks. by R. Proffitt

given the uncertainty of functionality on this very high end scanner.

I would much rather pay my $30 and have a fully functioning scanner than have a crippled scanner for free.

I know that the VueScan software will provide full functionality and with the free trial of the software, there is nothing to lose

That and the fact that there will be no messing around trying to remove all traces of the original software

P

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Nod!

by R. Proffitt - 7/2/12 7:12 PM

In Reply to: Not sure I would go with the MS solution by mrmacfixit

I like VueSacn but once in awhile folk won't go for it.

The demo answers the usual questions too!

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Up to you

by Willy - 7/3/12 6:05 AM

In Reply to: Not sure I would go with the MS solution by mrmacfixit

You already have nothing to lose in trying the MS solution. At least try it and then check results. The MS may not provide full bells and whistles but as i stated there far too many devices for me to remember, Yes it has worked 100% with other devices. In fact often enough you get the functions you want, its the fancy s/w provided that makes it less if it can't be used. BUT, you don't know that until you try. The MS install provides an install procedure if you plan to keep it. Of course, you do what you want but IMO its an effort not wasted, you can always go to VueScan later as the last resort.

As for removing any s/w the basic approach to this remains the same, add/remove from control panel or pgm.'s own un-install.

tada -----Willy

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