TOP 5 weekly issues - November 25, 2013

by Jan_AVG AVG staff - 11/25/13 8:37 AM

** AVG Cleaner for Mac OS **

Please join us in welcoming the new AVG Cleaner for Mac OS. AVG Cleaner is an free app for keeping your Mac in the best condition as well as may come handy when you need more free space on your hard drive. More information about AVG Cleaner for Mac can be found on AVG Blogs or go directly to Mac App Store to download it instantly.


** "SYSENTER hook <unknown>" detected **

Some AVG 2014 users reported that AVG is detecting "SYSENTER hook <unknown>" after upgrading to AVG 2014. Developers confirmed that this is false detection in most cases and already prepared update (AVG 2014.4259) which was released recently. Your AVG should be updated automatically however you can update it manually as well.


** Genuine AVG support **

We have received reports from our users that they were tricked by 3rd party company when they were looking for help with their AVG product. General rule of thumb is contacting companies through official support sites only - which is http://www.avg.com/support in this case. We have prepared the How to verify genuine AVG support and avoid scams article which will help you to contact genuine AVG support representatives everytime.


** USB device cannot be safely removed **

Group of AVG users reported that their USB devices cannot be removed safely after installing AVG 2014. We would like to inform you that we've found the root cause and released the fix recently. Please update your AVG to the latest build (AVG 2014.4259) if you still experience this behavior.


** AVG Anti-Theft service **

The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is possible to remotely Locate, Wipe, Shout or Lock your device through the Remote Management web interface then. Camera Trap also discreetly emails you a photo of anyone who enters 3 wrong passwords when trying to unlock your phone.


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If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts or write us on AVG Forums.

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