TOP 5 weekly issues - November 11, 2013

by Jan_AVG AVG staff - 11/12/13 6:28 AM

** How to prepare your computer for installing AVG **

We recommend reading through these six quick tips to make sure your AVG will install correctly. This way you can easily remove many common causes of difficulties with installation and ensure you get the best possible performance from your new AVG product.


** AVG PC TuneUp trial has expired **

Once the AVG PC TuneUp trial expires, you will receive the "Keep your PC in tip-top condition - always!; Your trial period has expired!" pop-up (the wording may vary). (screenshot)

Please follow the What to do when your AVG PC TuneUp trial expires article to stop this pop-up.


** My computer is infected **

Many users are asking us how to proceed when they have a suspicion that their computer became infected. We have summarized general procedure in the What to do when your AVG detects a virus article. In case your AVG is not installed yet we recommend going through the How to install AVG on an infected computer article.


** AVG Continuing Protection Service **

AVG Continuing Protection Service is an optional service that keeps your computer continuously protected by automatically renewing your license for more years at the end of your subscription period. This service is automatically enabled for new AVG AntiVirus, Internet Security, Family Safety and LiveKive purchases made through AVG eShop. Please follow the How to cancel automatic license renewal article to cancel automatic renewals for your products.


** Installation or upgrade fails **

In some cases installation may fail. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available.

If instructions are not available yet, please go to the article What to do when AVG installation is failing. We also recommend running the Custom Installation and deselecting all available components to install core AVG components if the installation is still failing. Additional components can be added later if the installation is successful.


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If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.