TOP 5 weekly issues - October 2, 2013

by Jan_AVG AVG staff - 10/2/13 9:24 AM

** Installation or upgrade fails **

In some cases installation may fail. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. If instructions are not available yet, please go to the article What to do when AVG installation is failing. We also recommend running the Custom Installation and deselecting all available components to install core AVG components if the installation is still failing. Additional components can be added later if the installation is successful.


** Privacyfix from AVG **

Privacyfix, tool to make online privacy easier, is now part of the AVG Technologies. What does Privacyfix do? It simply puts you in complete control of your online privacy. Browser extension scans for privacy issues based on your Facebook and Google settings, the other sites that you visit and the companies tracking you. Privacyfix then takes you instantly to the settings that you need to fix. Click here to improve your online privacy or if you just want to find out more.


** Activate AVG **

Core AVG products such as AVG AntiVirus and AVG PC TuneUp needs to be activated with the license number. There are few common mistakes which may lead to unsuccessful results. Therefore I'd like to share few tips on how to activate your AVG smoothly and without any complications.

1. Make sure you have the latest and complete license number. You can find it in your mailbox or inside the box with installation disc. Go to http://www.avg.com/lost if you can't find it or not sure.
2. Copy&Paste license from your mailbox or transcribe it carefully from the box.
3. Make sure there are no spaces or other characters before or after the license number.
4. Click Activate to start enjoying your AVG.

More detailed instructions can be found in following articles:

How to activate AVG with a new license number
How to activate AVG PC TuneUp


** AVG Anti-Theft service **

The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is possible to remotely Locate, Wipe, Shout or Lock your device through the Remote Management web interface then. Camera Trap also discreetly emails you a photo of anyone who enters 3 wrong passwords when trying to unlock your phone.


** AVG Toolbar and Secure Search uninstallation **

If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to uninstall AVG Toolbar, homepage and Secure Search from your browser article where you can find detailed instructions.


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If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.