TOP 5 weekly issues - June 14, 2013

by Jan_AVG AVG staff - 6/14/13 6:55 AM

** False positive alarms **

We noticed a couple of false positive alarms reported on forums in the past week. Any AntiVirus software may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file.


** Installation/upgrade to AVG 2013 is failing **

In some cases installation of AVG 2013 is failing. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the AVG installation is failing article which may help if no specific solution is provided. We also recommend running the Custom Installation and deselecting all available components to install core AVG components if the installation is still failing. Additional components can be added later if the installation is successful.


** VProtect Application **

Please be informed that process vprot.exe (VProtect Application) is legitimate part of the AVG toolbar. We have prepared the What is VProtect Application and vprot.exe article where you can find more information as well as instructions how to fix common issues.


** Strange rootkit detected? **

Recently, a few AVG users reported unknown rootkit infection detected. Although rootkit techniques could be used by legitimate applications for various purposes (e.g. copy protection), we recommend thorough checking the system if unsure, whether there could be a malicious rootkit present. More information about rootkits and how to remove them can be found in the following FAQ articles:

What is a rootkit?
How to deal with rootkits?


** AVG Anti-Theft service **

The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is possible to remotely Locate, Wipe, Shout or Lock your device through the Remote Management web interface then.

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If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.