TOP 5 weekly issues - February 20, 2013

by Jan_AVG AVG staff - 2/20/13 8:06 AM

** AVG PC TuneUp 2013 trial has expired **

Once the AVG PC TuneUp trial expires, you will receive the "Keep your PC in tip-top condition - always!; Your trial period has expired!" pop-up (screenshot). To stop this pop-up you can either purchase AVG PC TuneUp license and activate it or uninstall AVG PC TuneUp.


** ScriptHelper.exe **

After installation of AVG program, you may encounter the "A website wants to open web content using this program on your computer; Name: ScriptHelper.exe; Publisher: AVG Technologies" message when running Internet Explorer (screenshot). To remove this message, tick the "Do not show me the warning for this program again" option, and then click Allow. Please follow this article if this message is still displayed when running the Internet Explorer.


** General update error **

A few users reported general error during AVG update this week. Although a cause of the issue varies across the individual cases, the AVG re-installation will rectify the problem in most cases.


** Installation/upgrade to AVG 2013 is failing **

In some cases installation of AVG 2013 is failing. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the AVG installation is failing article which can help you if no specific solution is provided.


** AVG Continuing Protection Service **

AVG Continuing Protection Service is an optional service that keeps your computer continuously protected by automatically renewing your license for more years at the end of your subscription period. This service is automatically enabled for new AVG AntiVirus, Internet Security, Family Safety and LiveKive purchases made through AVG eshop. Please follow the How to cancel automatic renewals? article to cancel automatic renewals for your products.

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If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.