TOP 5 weekly issues - December 19, 2012

by Jan_AVG AVG staff - 12/19/12 1:55 AM

** Installation/upgrade to AVG 2013 is failing **

In some cases installation of AVG 2013 is failing. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the AVG installation is failing article which can help you if no specific solution is provided.

** Activation of new AVG PC TuneUp **

AVG PC TuneUp 2013 uses new format of the license number therefore cannot be activated with AVG PC TuneUp 2012 license number. It is necessary to generate compatible license number which can be used for activation. Please go to the AVG upgrade page to generate license number or visit How to activate AVG PC TuneUp article for more details.

** AVG 2013 Service Pack 1 beta available **

First Service Pack for AVG 2013 is now available for Beta testing. AVG 2013 Service Pack 1 brings many improvements in performance and stability as well as new features. For example the Quick Tune component is now available both in AVG AntiVirus and AVG Internet Security editions. Please find complete list of fixes & improvements in this document and also on

** Windows 8 compatibility **

We would like to inform you that the AVG 2013 is fully compatible with all versions of Windows 8 except the RT version. You may find more information regarding this topic in the Is AVG compatible with Windows 8? article.

** Remove boot execute record unsuccessfully **

The Remove boot execute record unsuccessfully NTSTATUS = 0xC0000001 error message is displayed during computer startup after running the AVG PC TuneUp 2013 Registry Defrag. This situation is caused by AVG 2013 and fix is available in AVG 2013 Service Pack 1 beta release. In case you do not want to use beta version of AVG you may use this temporary fix.

If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.