AVG TOP 5 weekly issues - November 16, 2012
by Jan_AVG - 11/21/12 8:05 AM
** Transfer your AVG to new computer **
We would like to inform you that it is possible to transfer your purchased AVG program from one computer to another at any time during the license period. Please find complete transfer procedure in the FAQ 404 or ask AVG customer care experts if more information is required.
** AVG Secure Search uninstallation **
Please find AVG Secure Search toolbar and associated browser changes removal instructions in the FAQ 5200. Do not hesitate to contact AVG customer care experts if any assistance is required.
** False positive alarms **
We noticed a couple of false positive alarms reported on forums in the past week. Anti-virus may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. If you encounter such rare coincidence when AVG detects a clean file, please submit the respective file to our virus analysts. There are two options how to proceed:
A) Sending via this web page.
B) Sending via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result.
More information about false positive alarms is available in the above linked AVG Forums article or in FAQ 2343.
** AVG Continuing Protection Service **
AVG Continuing Protection Service is an optional service that keeps your computer continuously protected by automatically renewing your license for more years at the end of your subscription period. This service is automatically enabled for new AVG AntiVirus, Internet Security, Family Safety and LiveKive purchases made through AVG eshop. Please follow FAQ 4669 if you want to cancel automatic renewals for your products or contact AVG customer care experts if more information is needed.
** How to uninstall AVG **
Please be informed that AVG can be uninstalled from your computer like any other application through the Start -> Control Panel -> Programs and Features. However it is necessary to use specialized AVG Remover tool to fully uninstall AVG program in some cases. You may find complete instructions how to uninstall AVG in the FAQ 5172. Do not hesitate contacting AVG Customer Care experts if further assistance is needed.