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AVG forum: AVG 2013 web browsing component seems clueless

by: claramp September 28, 2012 12:35 PM PDT

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AVG 2013 web browsing component seems clueless

by claramp - 9/28/12 12:35 PM

I use the latest version of Firefox for Windows, which I have instructed to ask me "where on your PC do you want to download this file to" with every download. While downloading a file from a reputable site, the site tried to tack on some ad-ware junk, named something like "download-manager.exe".

Firefox asked "Where do you want to save this 'download-manager.exe' to?" I selected cancel, and the file did not download.

Nearly a minute later, AVG 2013 (paid) popped up with an alert and announced it had successfully protected me from a dubious file download by the name of download-manager.exe.

I concluded the web browsing component of AVG 2013 is useless, and I have disabled it. If AVG can't tell that I've cancelled a file download through my browser, what else is it incapable of detecting? No thanks.


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Actually I think this is a known issue.

by R. Proffitt Moderator - 9/28/12 12:44 PM

In Reply to: AVG 2013 web browsing component seems clueless by claramp

One of the firefox systems I use starts the download anyway and so it's downloading while the user decides to cancel or not.

This trick means that folk think Firefox is faster than a browser that didn't start the download until they said OK.

-> So the browsing component was not in error in my opinion.

My question is simple. Should we expect today's users to know how things work?
Bob


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RE: AVG 2013 web browsing component seems clueless

by JiriF_AVG AVG staff - 10/2/12 8:55 AM

In Reply to: AVG 2013 web browsing component seems clueless by claramp

Hi claramp,

It seems that the download was initiated later again or the message was significantly delayed. Should the issue persist, please provide us with all AVG log files and an msinfo output. Alternatively, you could contact AVG customer care experts via chat or phone call.

Thank you.


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