AVG forum: non-technical help

Anti-virus 2012

by shafiqkhan31 - 9/4/12 11:02 AM

In Reply to: Re: move service by Kees_B

I bought AVG antivirus 2012 for two years .A few months down the line I had some problem with my computer and I lost the service.
I got in touch with the AVG people and they sent me a link to download the software , which I did, following their procedure and entered the activation number and the problem was solved.

I had saved this information(email) in the reminder. I opened this reminder and followed the procedure. Unfortunately it did not work.

Failing to revive my paid service I have loaded the free service to make sure that the computer is not unprotected.I can not revive the service. I can not find a place to put the activation number or any place I could write an email to ask AVG people for help their chat line does not work.
. I have already put my disability to use a telephone in my previous message.

I am still looking for a solution for the problem. Thank you for your kindness and advice.

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Re: AVG

by Kees_B - 9/4/12 11:31 AM

In Reply to: Anti-virus 2012 by shafiqkhan31

A few months ago you downloaded the software, followed the procedure, entered the activation number and it worked. Now on another you download the software (or preferably: used the same installer you saved on the hard disk), followed the procedure, entered the activation number and it didn't work.

So my guess is you did something different then you did before. And since you don't tell what you did and what happened and why it didn't work this time, I'm unsure that anybody here can help you.

Kees

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RE: Anti-virus 2012

by JiriF_AVG - 9/4/12 11:53 PM

In Reply to: Anti-virus 2012 by shafiqkhan31

Hi shafiqkhan31,

Please make sure to enter your complete license number when installing AVG. We recommend the copy&pasting it from the e-mail message to avoid any typos. If you are unsure, please use the license retrieval web form and your license will be automatically sent to you.

Current AVG Anti-Virus installation packages can be downloaded on this web page.

Please let us know if you need more information. Kindly mention exact wording of any error message displayed during the installation process.

- Click here to visit the AVG forum on CNET
- Click here to visit publisher info on CNET Download.com

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Thank you.

by shafiqkhan31 - 9/5/12 1:35 AM

In Reply to: RE: Anti-virus 2012 by JiriF_AVG

I am grateful for your help and advice. Yes I must have done something different to cause such bother.Kees_B is absolutely correct, I must be a bit more diligent.
I looked at the advice I received on a previous occasion from the AVG staff,which I had saved. Before that I had retrieved the activation number and the information there in. I down loaded the software from a linked web site.This web site was a bit confusing for me . No clear signs of the stuff to download, (which is designed for people up to speed in this matter). I had to make a few guesses to work out the downloads.
It would have been helpful the if order pf priority of downloads re. installer,then other bits were established.

I am going to try again today, a bit better advised and equiped with the experience of failure in the bag.
Thank you very much for the generasity you have shown.

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