Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

AVG forum: AVG forum: AVG TOP 5 weekly issues - August 3, 2012

by: Jan_AVG August 3, 2012 4:50 AM PDT

Like this

0 people like this thread

Staff pick

AVG forum: AVG TOP 5 weekly issues - August 3, 2012

by Jan_AVG AVG staff - 8/3/12 4:50 AM

** Anti-Virus inactive? **

AVG Forums visitors sometimes report AVG Anti-Virus component is inactive. This issue is usually caused by hardware failure. We recommend running memory and hard drive tests to check your hardware health should you face similar situation. If the tests reveal that any of the RAM modules or hard drives is faulty, please consult local computer repair shop or your computer vendor for further guidance. The respective faulty component will need to be replaced.
If the hardware appears to be perfectly healthy and the issue persists, please contact AVG customer care experts or describe the issue in AVG Forums to allow us investigate the issue.

** Where are the web safety ratings now? **

Please be informed the Search Shield feature has been redesigned with the latest AVG program update. This LinkScanner sub-component evaluated your search results in past and displayed verdict icons with all the results (green icons for safe links, yellow and orange for risky, red for unsafe). We have now improved the search results evaluations. The process is performed on the remote server which ensures always perfectly up to date results. To be able to take advantage of the feature, the search needs to be performed using the AVG Secure Search website. There is one exception though, the green verdict icons are not displayed at all, by default. This means only websites with active exploits are highlighted by warning icons. If you'd like to have all the verdict icons displayed as you were used to before, please choose to Show ratings for All Sites directly on the AVG Secure Search page as seen here.
If you are interested in the current web page security status, simply click the Security Rating button on your AVG Toolbar for detailed overview as seen on this screenshot.

** Trojan horse infection **

AVG Forums visitors reported a couple of Trojan horse infections which appeared to be difficult to remove. Should you face any trouble removing an infection detected by AVG, please check this AVG Forums thread for a few tips on how to remove infections. An infection is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
If the infection is still coming back, it could be accompanied by an undetected rootkit. We recommend scanning your computer using updated AVG Rescue CD in such case. AVG Rescue CD is able to remove known rootkits easily.
Please do not hesitate contacting AVG customer care experts should you require assistance with infection removal.

** System slowed down? **

After installing an in-background-running software, like the antivirus, the system is to be expected to slow down as more system resources are being used continuously. While the slowdown is not apparent on new computers, it may be noticeable on slightly older systems. We strongly recommend checking hardware requirements before installing similar software. AVG Free Edition minimal and recommended system configuration can be found in this forum post.
Also, please note that running more resident security applications often slows the system down. It is recommended to use only one resident (on-access) security software. If you would like to install additional software, make sure to install only the on-demand components. Having more resident security modules running may even cause trouble when removing a detected infection, at the end of the day.
In case you would like AVG technical support agents to investigate a slowdown issue noticed after AVG installation, please do not hesitate contacting AVG customer care experts or describe the situation in AVG Forums.

** AVG RescueCD does not detect your hardware **

Release candidate version of new RescueCD tool has been made available for Beta testing. Please test this new version in case you have any issue with the current version (e.g.: HDD is not mounted, WiFi issues). New version of AVG RescueCD 2012.3 introduces set of new features (IPv6 ping, Unrar) and improvements such as unified user interface behavior, improved WiFi support, support for AVG 2013 Virus Vault and new buildroot (Kernel 3.1.4 etc.). Do not hesitate to report back to us any issues that you experience, using the Bug reports facility.

Find more interesting articles at AVG Blogs.
Subscribe to this RSS feed if you want to be notified about new Weekly Overviews.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.