AVG TOP 5 weekly issues - July 27, 2012

by JiriF_AVG AVG staff - 7/27/12 6:28 AM

** What is HF_G_Jul.exe? **

Several forum users reported unexpected file to be executed from an AVG folder. Users were worried about legitimacy of the file, whether it really belongs to AVG. If unsure about a file, you can always check its digital signature first as mentioned in one of our previous weekly overviews (the first paragraph).
In this case, there is nothing to be worried about. It is a legitimate AVG tool which fixes an issue in Firefox add-on.
If the tool has been already launched and you would like to remove it from the startup items, feel free to do that, if you are absolutely sure what you are doing. Incorrect manipulation with registry entries may render your system inoperable.


** Java 7 download trouble **

A few AVG Forums users mentioned non-functional download in some Java applications with AVG LinkScanner active, if Java 7.x is installed. Developers investigated the issue and found a possible fix. Although the fix is not verified yet, you could test it when joining the AVG Beta program and installing the AVG 2013 beta version. Feel free to join the beta program if interested in this particular bug fix or in the AVG 2013 in general.
Should you face similar trouble but you do not wish to participate in beta testing, you could uninstall the Java 7 temporarily and installing its predecessor Java 6 as a possible work-around. Alternatively, you could try disabling the AVG LinkScanner temporarily to see whether the particular issue is affected by the LinkScanner.
Should you need any assistance, please do not hesitate contacting AVG customer care experts.


** Services.exe infected **

In the past weeks, we noticed quite a few reports of the services.exe Windows system file infected by several Trojan horse variants. After some time, it seems all the variants are in the AVG virus database. That means the malware will be prevented by AVG Resident Shield before it can cause some harm to the system. Make sure to keep your AVG updated to be protected against the most recent threats.
If a system file is already infected, it cannot be simply removed. Such files are marked as "white-listed" files and AVG does not remove them. Should you need to replace a white-listed file with a clean copy please see this AVG Forums article.
Should you need any assistance with infection removal, please contact AVG customer care experts.


** False positive alarms **

We noticed a couple of false positive alarms reported on forums in the past week. Anti-virus may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. This situation happens from time to time with every anti-virus software. Even though AVG implements advanced anti-false mechanisms to minimize risk of false alarms, the situation may occur anyway. If you suspect an application has been detected incorrectly, please submit the respective file to our virus analysts. There are two options how to proceed:
A) Sending via this web page. Please note there is no feedback provided to sender in this case.
B) Sending via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result.
More information about false positive alarms is available in the above linked AVG Forums article.


** AVG Do Not Track **

One of the recently introduced brand new AVG features is the Do-Not-Track. On this dedicated web page, you can find a detailed description of the feature.
In the past week, two AVG Forums visitors notified us that the AVG Do-Not-Track seems not to be able to block some web analytics tracking cookies (e.g. the Omniture tracker). We have immediately passed the issue to our developers for investigation. One of the forum discussion threads can be found here.


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