AVG TOP 5 weekly issues - July 13, 2012

by Jan_AVG - 7/13/12 4:00 AM

** AVG update capability broken after update (July) **

We have received a report that AVG can fail to update after downloading the latest small update package released on July 2nd. The symptoms are AVG is reporting outdated virus base and When you click "Update now" in AVG, the update fails. This is caused by damaged registry key values. We would like to inform you that the fix is already available. Please follow the FAQ 5136 to resolve this situation.

** Google Chrome profile could not be opened correctly **

After updating Google Chrome to version 20.x you may have received the "Your Profile Could Not Be Opened Correctly" error message during opening. Screenshot of this error message is available here. This issue is resolved in the latest version of the AVG Security Toolbar and also Google Chrome. Please update AVG (Free|Paid) and Google Chrome to resolve this situation. Please contact AVG customer care experts should you need further assistance.

** Disabling AVG Secure Search after removing the AVG Security Toolbar **

A few AVG users mentioned that the AVG Secure Search configuration remains present after removing the AVG Security Toolbar (more information on removing the AVG Security Toolbar can be found in this FAQ article). Please refer to this AVG Forums thread, if you wish to change the default search provider in your browser(s).
Alternatively, you could find detailed instructions in one of the following FAQ articles:
AVG Free Edition
AVG paid for versions

** Product feedback wanted **

AVG users sometimes do post product enhancement proposals at AVG Forums. We invite you to post product feedback directly to product management using this web form. We value all user feedback and implement the most wanted features in our following product versions whenever possible. Feel free to comment the changes in the AVG 2012.

** Trojan horse infection **

AVG Forums visitors reported a couple of Trojan horse infections which appeared to be difficult to remove. Should you face any trouble removing an infection detected by AVG, please check this AVG Forums thread for a few tips on how to remove infections. An infection is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
If the infection is still coming back, it could be accompanied by an undetected rootkit. We recommend scanning your computer using updated AVG Rescue CD in such case. AVG Rescue CD is able to remove known rootkits easily.
Please do not hesitate contacting AVG customer care experts should you require assistance with infection removal.

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