Manage updates with the Download App
Accessed a simple looking innocuous website regarding floristry techniques - I'm a florist (with an IT background).
Immediate automatic closure of IE and a data recovery window pops up and a flood of hazard error message telling me my hard drive is in mortal danger - press this button to fix!!
I'm not stupid and realised this was malware or a virus, so managed to get IE back up (despite the malware hiding most of my files from start up), googled it and find it's a well known malware.
How can I remove it qckly from my PC?
*AVG customer support(!) advised they only fix via email (which can take a couple of days) or they can transfer me to their 'partner' Virgin Digital Help, who can fix it remotely & quickly via an engineer but for the princely sum of £70 or £85!!!) I already pay AVG to stop me getting these things in the first place - not happy!!
AVG forum: Infected by SMART Data Recovery Malware - what next?
by: enfleur June 28, 2012 4:05 AM PDT
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Total posts: 3 (Showing page 1 of 1)
RE: Infected by SMART Data Recovery Malware - what next?
by JiriF_AVG 
- 6/29/12 1:13 AM
In Reply to: Infected by SMART Data Recovery Malware - what next? by enfleur
Hello enfleur,
As the first step, we recommend updating your AVG and running full computer scan as described here. Updating your AVG is an important step, it is likely the new malware variant is included with the virus definitions update.
In case the infection cannot be removed, we need diagnostic data from your computer in order to analyze the situation. Even though it is a well known malware family, it is possible you were infected by a yet unknown variant which is not included in AVG virus definitions, if the abovementioned full computer scan won't remove it.
Unfortunately, this forum does not support file attachments. We invite you to start a new discussion thread in the virus removal topic of AVG Forums. Moderators will guide you through the infection removal process.
Thank you.
Re: S.M.A.R.T. "Data Recovery"
by Carol~ 
- 6/29/12 2:46 AM
In Reply to: Infected by SMART Data Recovery Malware - what next? by enfleur
enfleur..
If updating AVG and running a full scan doesn't help, you might want to take a look at the below instructions, prior to posting at the AVG forum. You may find it to be of help. Make sure to read (and follow) all the instructions below "Automated Removal Instructions for Data Recovery using Malwarebytes Anti-Malware:".
Note Step #19 which includes a tool to "unhide" your files .
Remove Data Recovery (Uninstall Guide)
Best of luck..
Carol
Total posts: 3 (Showing page 1 of 1)
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