AVG TOP 5 weekly issues - June 15, 2012

by JiriF_AVG AVG staff - 6/18/12 12:31 AM

** General update error **

A few users reported general error during AVG update in this week. Although a cause of the issue varies across the individual cases, the AVG repair installation will rectify the problem in most cases. More information about AVG repair installation procedure can be found in these FAQ articles:
AVG Free Edition: FAQ 4372
AVG commercial version: FAQ 4421
In case the issue is not rectified, please contact AVG technical support; AVG update log will be requested for detailed analysis.


** AVG Firewall blocking Guild Wars 2 **

A few AVG users reported the AVG Firewall is blocking the Guild Wars 2 game client update. While the update process appears to be working after adjusting the AVG Firewall configuration as indicated this AVG Forums post (Raymond G. published a short PDF guide on how to change the AVG Firewall configuration in order to allow Guild Wars update properly in the linked Facebook discussion), some users mentioned they are not able to log into the game client after update. We have contacted ArenaNet, developer of the Guild Wars 2 game, with a request for the client software. We will check the situation in our environment after the client is provided. Here you can find additional guidelines provided by NC Soft technical support.
Should you face the issue even after adjusting the firewall configuration as suggested above, please provide us with diagnostic data from your system as described in this AVG Forums post or contact AVG technical support.


** Trojan horse infection **

AVG Forums visitors reported a couple of Trojan horse infections which appeared to be difficult to remove. Should you face any trouble removing an infection detected by AVG, please check this AVG Forums thread for a few tips on how to remove infections. An infection is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
If the infection is still coming back, it could be accompanied by an undetected rootkit. We recommend scanning your computer using updated AVG Rescue CD in such case. AVG Rescue CD is able to remove known rootkits easily.
Please do not hesitate contacting AVG customer care experts should you require assistance with infection removal.


** Anti-Virus inactive? **

AVG Forums visitors sometimes report AVG Anti-Virus component is inactive. This issue is usually caused by hardware failure. We recommend running memory and hard drive tests to check your hardware health should you face similar situation. If the tests reveal that any of the RAM modules or hard drives is faulty, please consult local computer repair shop or your computer vendor for further guidance. The respective faulty component will need to be replaced.
If the hardware appears to be perfectly healthy and the issue persists, please contact AVG customer care experts or describe the issue in AVG Forums to allow us investigate the issue.


** Disabling AVG Secure Search after removing the AVG Security Toolbar **

A few AVG users mentioned that the AVG Secure Search configuration remains present after removing the AVG Security Toolbar (more information on removing the AVG Security Toolbar can be found in this FAQ article). Please refer to this AVG Forums thread, if you wish to change the default search provider in your browser(s).
Alternatively, you could find detailed instructions in one of the following FAQ articles:
AVG Free Edition
AVG paid for versions


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