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AVG forum: AVG free 2012 keeps saying my virus database needs updating

by: mannannie June 10, 2012 8:37 AM PDT

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AVG free 2012 keeps saying my virus database needs updating

by mannannie - 6/10/12 8:37 AM

AVG free 2012 keeps saying my virus database needs updating and Update Manager needs a computer restart. when I do so it keeps saying the same thing. I have even re-installed it twice


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AVG free

by pgc3 - 6/10/12 9:26 AM

In Reply to: AVG free 2012 keeps saying my virus database needs updating by mannannie

Have you tried downloading and running the AVG REMOVAL TOOL and then reinstalling?


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AVG free 2012 keeps saying my virus database needs updating

by mannannie - 6/10/12 7:22 PM

In Reply to: AVG free by pgc3

Not yet. I will try that thank you.


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AVG now won't install

by mannannie - 6/10/12 9:17 PM

In Reply to: AVG free 2012 keeps saying my virus database needs updating by mannannie

Ok tried the removal tool and downloaded AVG again but get an MSI error. AVG won't install now. The removal tool had to be executed 3 times before avg was removed


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Re: AVG now won't install

by Ondrej_AVG - 6/10/12 10:58 PM

In Reply to: AVG now won't install by mannannie

Hello mannannie,

Please follow these steps to completely re-install AVG on your computer (please notice the folder removal).

In case the installation issue still persists, please gather AVG installation logs and MSinfo32 output, upload it in an archive (zip file) to favorite online storage and provide us with link to it, so we can analyze the situation.

In addition to original restart loop issue, please see 4th situation in this weekly overview.

Thank you


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