AVG TOP 5 weekly issues - May 18, 2012

by JiriF_AVG AVG staff - 5/18/12 4:50 AM

** AVG Summer Update **

Users are quite often searching for information on the AVG Summer Update. This update refers to AVG 2012 Service Pack 1 and the following small updates. AVG 2012 Service Pack 1 is already being distributed to some users for a few weeks. More information about the Service Pack can be found in these AVG Forums posts.
AVG Free Edition
AVG paid for versions
Also, you can find more information about the "AVG Summer Update" in this blog post.


** Disabling AVG Secure Search after removing the AVG Security Toolbar **

A few AVG users mentioned that the AVG Secure Search configuration remains present after removing the AVG Security Toolbar (more information on removing the AVG Security Toolbar can be found in this FAQ article). The procedures described in the previous weekly overview were not able to remove search provider remnants completely from all the browsers, therefore we have updated the procedures and posted them in AVG Forums. Please refer to this AVG Forums thread, if you wish to change the default search provider in your browser(s).
Alternatively, you could find detailed instructions in this FAQ article.


** AVG Do-Not-Track **

One of the recently introduced brand new AVG features is the Do-Not-Track (screenshot). Users often search the web for more information about this feature. On this dedicated web page, you can find a detailed description of the feature. More information about the Do-Not-Track could be found also in the articles describing the AVG Summer Update or the AVG 2012 Service Pack 1 mentioned in first paragraph of this weekly overview.
If the AVG Do-Not-Track feature is missing even though AVG is fully updated, we recommend checking whether the Do-Not-Track button is not merely hidden in your browser as described in this FAQ article. Should the feature still appear to be missing, we recommend reinstalling AVG completely to rectify the situation as described in these forum posts:
AVG Free Edition
AVG paid for versions


** AVG requesting system restart repeatedly **

AVG Forums users reported AVG requesting restart repeatedly after completing the AVG update process. This issue is likely caused by certain update files could not been renamed for some reason.
Please proceed as follows to rectify the situation:
1. Navigate to the following folder (some files and folders are hidden by default operating system configuration):
C:\ProgramData\avg2012\cfg\
...or (if using Windows XP):
C:\Documents and Settings\All Users\Application Data\avg2012\cfg\
2. Verify that the updatecomps.cfg.prepare file is present in this folder.
3. Delete the updatecomps.cfg file.
4. Rename the updatecomps.cfg.prepare to updatecomps.cfg.
If the issue is not rectified or if the updatecomps.cfg.prepare file is not present, please run AVG repair installation using the most recent installation package. More information on repairing the AVG installation using a newly downloaded installation package can be found in one of the following FAQ articles, procedure variant 2:
AVG Free Edition
AVG paid for versions
Please contact AVG technical support should you need further assistance.


** AVG update offered repeatedly **

Several AVG users reported the same LinkScanner update is being offered repeatedly, even though it appears to be successfully installed. Should you face similar situation, please proceed as indicated in this forum post.
Feel free to contact AVG technical support should you require further assistance.


Find more interesting articles at AVG Blogs.
Subscribe to this RSS feed if you want to be notified about new Weekly Overviews.