AVG TOP 5 weekly issues - May 4, 2012

by JiriF_AVG - 5/4/12 4:24 AM

** AVG Firewall blocking Guild Wars 2 **

A few AVG users reported the AVG Firewall is blocking the Guild Wars 2 game client update. While the update process appears to be working after adjusting the AVG Firewall configuration as indicated in this AVG Forums post (Raymond G. published a short PDF guide on how to change the AVG Firewall configuration in order to allow Guild Wars update properly in the linked Facebook discussion), some users mentioned they are not able to log into the game client after update. We have contacted ArenaNet, developer of the Guild Wars 2 game, in order to investigate the situation thoroughly in our environment. We will publish more information as soon as available.
Should you face the issue even after adjusting the firewall configuration as suggested above, please provide us with diagnostic data from your system as described in this AVG Forums post or contact AVG technical support.

** AVG trial version installed instead of AVG Free Edition? **

Please be informed that AVG Free Edition online installer allows either installation of AVG Free Edition or AVG Internet Security trial version (usage is limited to 30 days). Users sometimes install the AVG Internet Security trial version and are surprised by the 30-day license limitations. After the trial period is over, user can easily downgrade to AVG Free Edition if not interested in the Internet Security package.
When installing, user may choose the preferred package as seen on this AVG installation wizard screenshot.

** Trojan horse infection **

AVG Forums visitors reported a couple of Trojan horse infections which appeared to be difficult to remove. Should you face any trouble removing an infection detected by AVG, please check this AVG Forums thread for a few tips on how to remove infections. An infection is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
If the infection is still coming back, it could be accompanied by an undetected rootkit. We recommend scanning your computer using updated AVG Rescue CD in such case. AVG Rescue CD is able to remove known rootkits easily.
Please do not hesitate contacting AVG technical support should you require assistance with infection removal.

** Disabling AVG Secure Search after removing the AVG Security Toolbar **

A few AVG users mentioned that the AVG Secure Search configuration remains present after removing the AVG Security Toolbar (more information on removing the AVG Security Toolbar can be found in this FAQ article). The procedures described in the previous weekly overview were not able to remove search provider remnants completely from all the browsers, therefore we have updated the procedures and posted them in AVG Forums. Please refer to this AVG Forums thread, if you wish to change the default search provider in your browser(s).
Alternatively, you could find detailed instructions in one of the following FAQ articles:
AVG Free Edition
AVG paid for versions

** System booting fails after an AVG update **

An AVG user suspected the AVGIDSEH.SYS driver is causing system boot freeze because this driver is listed as the last one loaded during the initial boot phase when the system booting fails. The so far performed analysis of similar cases in past suggested the issue is not caused by AVG in all cases. Brief overview of our findings can be found for example in this AVG Forums post. Further diagnostic instructions can be found in this AVG Forums thread.
To be able to investigate the issue thoroughly and to make sure AVGIDSEH.SYS is not involved indeed, our developers requested full memory dump. In case of any related questions, please contact AVG technical support.

Find more interesting articles at AVG Blogs.
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