AVG TOP 5 weekly issues - February 24, 2012
by JiriF_AVG - 2/24/12 7:50 AM
** AVG Secure Search **
The "Google secure search" term is still being frequently searched for at AVG Forums. It seems users could be confused by AVG Secure search even though we noticed no direct questions on this topic. Please be informed the search is powered by Google, only the results are checked at remote AVG server before displayed in your browser. Warning verdict icons are displayed with suspicious search results.
More information on disabling AVG Secure Search on newly opened tabs in Mozilla Firefox can be found in our previous feedbacks, for example here.
Please feel free to contact AVG technical support or ask at AVG Forums if you have specific questions on AVG Secure Search.
** CNBC and Gardenweb.com false detection **
AVG LinkScanner could have detected CNBC or Gardenweb.com websites falsely as suspicious in the past week. We have immediately released a virus database update removing the false detection and temporarily suppressed the detection for users who have not yet updated using in-the-cloud verification of detections.
Please accept our apology for any inconvenience this may have caused to you.
** Strange AVG file names **
Forum visitors are still searching for strangely named AVG files, mostly the roc_roc_dec12.exe and vprot.exe file lately. If unsure about a certain file, we recommend checking its digital signature as follows:
- Right-click the respective file and select Properties from the context menu.
- Switch to the Digital Signatures tab.
- Verify that the file is signed by trusted authority as seen on this screenshot.
If unsure about an unsigned suspicious file, please send it to our virus specialists for analysis as described in this AVG Forums post or contact AVG Technical support.
** General update error **
A few users reported general error during AVG update in this week. Although a cause of the issue varies across the individual cases, the AVG repair installation will rectify the problem in most cases. More information about AVG repair installation procedure can be found in these FAQ articles:
AVG Free Edition: FAQ 4372
AVG commercial version: FAQ 4421
In case the issue is not rectified, please contact AVG technical support; AVG update log will be requested for detailed analysis.
** How to remove an infection? **
Several infection removal queries have been posted on forums and social networks lately. Sometimes an infection cannot be removed completely automatically and require user's interaction. The most straightforward way is to use updated AVG Rescue CD to remove an infection when the operating system is not running.
Also, a malware is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
You can also read through this AVG Forums thread for more tips on how to remove infections in general.
In case you would face trouble removing a stubborn infection, please do not hesitate to contact AVG technical support for assistance.
Find more interesting articles at AVG Blogs.
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