AVG forum: AVG Free 2012 Installation Problem

Thanks for your quick reply. I think I had already worked through the first part of the solution. Have now uploaded files as follows: MarinerA12_CNET_AVG_Forum372_7z

Hello MarinerA12,

please be informed that analysis of provided information showed incorrectly installed AVG and several possible conflict applications, which could interfere with the AVG installation (newest installation log is showing as last record attempt to install AVG Toolbar).

Please remove completely AVG (using our AVG remover tool), disable or uninstall these protection applications:

CounterSpy by Sunbelt Software
Trusteer Raport
Spyzooka
Radialpoint Security Services

And try to install AVG again.

What is the current situation?

I would recommend to check also this How-To article to do some maintenance of your computer (checkdisk, memtest, defragment, etc.).

Thank you

Hello Ondrej,

I have diabled Counterspy, Trusteer Rapport and Spyzooka and completely uninstalled Radialpoint Security Services (I hpoe), which I didn't even know was on the computer and run the removal tool.

Attempted to install avg free x86 all2012 1831 94535.exe, but didn't get as far as last time. Immediately got a setup error, Error Code 0xC0070643.

Have uploaded the installation logs: reference CNET_Forum_Mariner12933.7z

Regards,

Andy

Hello MarinerA12,

I would like to ask you to follow these steps:

A) Check your hard-disk and memory modules for errors

B) Reinstall Windows Installer tool
1) Click Start, click Run, type cmd in the Open text box, and then click OK.
2) Type cd %windir%\system32, and then press ENTER.
3) Type attrib -r -s -h dllcache, and then press ENTER.
4) Type ren msi.dll msi.old, and then press ENTER.
5) Type ren msiexec.exe msiexec.old, and then press ENTER.
6) Type ren msihnd.dll msihnd.old, and then press ENTER.
7) Type exit, and then press ENTER.
8) At the command prompt, type exit, and then press ENTER.
9) Click Start, and then click Turn off computer or Shut Down.
10) Select the Restart option, and then click OK, or click Restart.
11) Log on to the computer.
12) Download and install the latest version of the Windows Installer.
----- http://support.microsoft.com/kb/942288

C) Try to install AVG again

In case the situation still persists, please provide us with fresh installation logs and MSinfo32, and attach Gmer outputs.

Thank you for your cooperation

Hello Ondrej,

Been through the steps you listed and uploaded various outputs as CNET_Forum_MarinerA12308.7z.

Memory Test seemed to be fine. Have attached the Ckkdsk files. Tried latest version of MSInstaller.

Attempted to install avg free x86 all2012 1831 94535.exe, but Immediately got a setup error, Error Code
0xC0070643. Then tried the CNET download. This went through various stages: Initializing, copying etc as above then this returned Error Code
0xC0070643.

Then tried GMER 15. First time locked up after a few minutes, then ran for several hours before a message came up "A problem has been detected and Windows has been shut down to prevent damage to your computer. Have attached a log from GMER 14.

Installation logs would not run so I provided MFA and MSI logs. Tried again to install and this time got as far as Copying Files before the machine just hang. However, an installation log was produced this time and is with the attachments.

Regards,

Andy

Hello MarinerA12,

From latest msinfo output I can see that there are still running CounterSpy, Trusteer Raport, Spyzooka and Virgin media Security Services.

For help on your situation please completely uninstall all of them - please read this post for more information.

Thank you

- Click here to visit the AVG forum on CNET
- Click here to visit publisher info on CNET Download.com

Hello,

I have uninstalled all the software as described above. I thought Virgin Media Security had been completely uninstalled previously, but obviously not.

Cleared out all traces of AVG then attempted to install avg free x86 all2012 1831 94535.exe version. It gets so far and then
just hangs. Goes through Initializing,Copying files, Configuring
Product, Initializing, Preparing, Deleting Services, Uninstalling,
Preparing, Creating Folders, Configuring Product and Copying Files. Exactly as in first post. Windows Task Managershows 99% CPU usage on Taskbar Installation and the only way to free up the system is to press the reset button.

I have uploaded latest installation logs and Msinfo under CNET_AVG_Forum_MarinerA12438.7z

Regards,

Andy

Hello MarinerA12,

Please also try to uninstall Sunbelt Firewall prior to next installation attempt.
Make sure that folder c:\program files\sunbelt software\personal firewall\ was completely removed.

Then proceed as follows:
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate the following registry key:
HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
Select the key, and then press DELETE. Click Yes to confirm the delete operation.
On the Registry menu, click Exit to quit the Registry Editor.

Afterwards restart your computer and proceed with full reinstallation instructions again.
When installing, please choose NOT to install AVG toolbar.

Provide us with fresh installation log files and MSinfo output should the installation fail again.

Thank you

Hello,

The last piece of advice seems to have done the trick and the product has now installed satisfactorily.

However, the registry key HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress did not exist, so I was unable to delete it.

Must have been uninstalling the firewall, which is not ideal, or not installing the toolbar which was the answer and I think it is more probably the latter.

Anyway, many thanks for your help.

Kind regards,

Andy

Hello MarinerA12,

You could try to reinstall the firewall or install other firewall solution.
Sunbelt Firewall has reached its End-Of-Life and is no longer supported.

Thank you