AVG TOP 5 weekly issues - October 7, 2011
by JiriF_AVG - 10/7/11 6:30 AM
** Identity Protection conflicting with third party applications **
AVG Forums users reported a few applications were unstable after upgrading to AVG 2012. Samsung PC Share Manager, 7-zip, Radio? Sure! and some other applications may be affected. Please update your AVG to the most recent AVG program version 2012.0.1831 to avoid such situation. System restart is required after updating AVG to the most recent program version. More information on updating AVG can be found in this FAQ article.
Should you face any challenge updating your AVG, kindly contact AVG technical support for assistance.
** AVG 2012 Installation error 0xE001003E **
AVG 2012 installation may fail and report the abovementioned error in some cases. This situation is caused by incorrect registry values. In case you are facing this error while installing AVG 2012, please make check your system registry as described in this AVG Forums post.
Kindly contact AVG technical support for further assistance, if the issue cannot be resolved.
** AVG Mobilation lock screen **
AVG Mobilation users may notice the Mobilation lock screen has been changed after the recent 2.9 program update. Lock screen can be enabled and its configuration changed using the AVG Mobilation web control panel.
Here you can find a screenshot of the lock screen.
Feel free to visit AVG Forums should you face any challenge while using AVG Mobilation.
** Mozilla Thunderbird plugin **
A few AVG users noticed the E-mail Scanner Thunderbird plugin is not compatible with the most recent Mozilla Thunderbird version. AVG developers are working on alternate implementation which will be compatible with future Thunderbird versions.
In the meantime, you may install the AVG Personal E-mail Scanner instead, to keep your e-mail messages being scanned. More information about installing AVG E-mail scanner plugins can be found in these FAQ articles:
AVG Free Edition
AVG commercial version
** AVG Technical support avenues **
Some users noticed that AVG support avenues were changed with release of AVG 2012. We have decided to provide phone and chat support in first place, based on customers' feedback, to resolve most situations as quickly as possible. In case diagnostic data are required, these can be transferred using e-mail messages. Premium support services including remote access to the system are available as well. You may visit AVG customer services gateway page here.
In case there are more support request in queue, the waiting time may be slightly higher. If you need immediate tip on how to resolve an AVG issue, we encourage you to visit our Facebook fan page where you can find Customer Support section moderated 24/7. Also, our moderators will be happy to assist you on AVG Forums.
Find more interesting articles at AVG Blogs.