AVG forum: AVG IS 2012 installatin failed

Hello kivito,

Please try to follow all steps in AVG 2012 (incl. Previous Versions) Uninstall / Re-Install Instructions.

Should the installation still fail, provide us with installation log files.

Upload requested files to your favourite online storage service and provide us with link.

Thank you

Hello Gamelessx25,

Analysis of provided logs points to a culprit in:

StandardAction(0xC0070517): The installer has insufficient privileges to access this directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVG 2012. The installation cannot continue. Log on as administrator or contact your system administrator.

This error is mostly caused by other protection application (Spyware Terminator, Spy-Bot, etc.), which is blocking our installation process; or by damaged access rights in Windows.

Please run AVG Reset Access tool to repair possible damage in access rights, then please disable (or uninstall) all other used protection applications and start the AVG installation again.

In case the situation still persists, please gather AVG installation logs and MSinfo32 output, upload it in an archive (zip file) to favorite online storage and provide us with link to it, so we can analyze the situation.

Thank you

Hello Gamelessx25,

Please be informed that both links report "File not found". Can you please re-check them?

Thank you

https://rapidshare.com/files/2800947/InstallLogs.zip

https://rapidshare.com/files/2442459/msinfo_gamelessx25.rar

Hello Gamelessx25,

Please download and run our FTP upload service tool from this FAQ.

Use it to upload both files in one archive to our FTP server and then open my CNET profile and send me a message with the identifier (used email address in the service tool and few random chars) of uploaded file.

Thank you

The files are no longer there.

-> This is such an old post that it should not be used. CREATE A NEW DISCUSSION.

Hello retep31,

Please gather AVG installation logs and MSinfo32 output, upload it in an archive (zip file) to favorite online storage and provide us with link to it, so we can analyze the situation and find the possible culprit of failed installation.

Thank you

Hello Peter,

I can see you have already gathered the installation logs as described in post below. Please just click on the linked text in my post to get to How-To articles with friendly instructions, how to get requested information.

In case of any issues with following our instructions, please let me know.

Thank you

Hello retep31,

Please download and run our FTP upload service tool from this FAQ.

Use it to upload both files in one archive to our FTP server and then open my CNET profile and send me a message with the identifier (used email address in the service tool and few random chars) of uploaded file.

I will analyze the logs and inform you about the results.

Else you can contact our main support channel.

Thank you

Hello LeongMY,

Please be informed all AVG drivers are digitally signed. We noted some cases where the system was not able to verify the signature, but that was caused by an operating system error or by outdated root certificates (which will not occur with Windows 7 connected to the Internet).

If your system reports AVG is trying to install unsigned certificates, I recommend disabling the signature enforcement temporarily. To do that, restart your computer and press F8 while it is booting and choose to Disable Driver Signature Enforcement.

Also, you could contact MS support to investigate why the system is not able to recognize digitally signed drivers properly.

Thank you.

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