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AVG forum: Problems with latest AVG Free update

by: Jbd3dmd April 13, 2011 5:45 AM PDT

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Problems with latest AVG Free update

by Jbd3dmd - 4/13/11 5:45 AM

I had avg2011 (1120) installed and working fine on 3 xp sp3 systems. Attempting to install the latest update (1321) i consistently get the Error code 0xc0070643 with "Prepare driver installation failure) 0xE0010058 MSI action failed. I updated to the latest MSI from Microsft, unregistered and registered it and each of the 3 systems fails installation with the same error. On 1 system I wiped all evidence of AVG using the removal tool, manual file and directory deletion and a manual review of the registry. My logs are at https://rapidshare.com/files/457219301/avglogs04-13-2011.zip Same error in safe mode installation...Any thoughts appreciated


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re:Problems with latest AVG Free update

by Zbynek_AVG AVG staff - 4/13/11 6:49 AM

In Reply to: Problems with latest AVG Free update by Jbd3dmd

Hello Jbd3dmd,

To allow us analyze your situation please provide us with Msinfo output.

Also you can try chose custom installation and untick Firewall component.

Thank you


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additional info

by Jbd3dmd - 4/13/11 8:18 AM

In Reply to: re:Problems with latest AVG Free update by Zbynek_AVG AVG staff

https://rapidshare.com/files/457238974/mssysinfo.zip

links to the msinfo file but the previous version of AVGFree 2011 was fine on this same system with no hardware changes. I upgraded my windows 7 laptop with no issues so I suspect some issue with XP


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addendum

by Jbd3dmd - 4/13/11 8:27 AM

In Reply to: additional info by Jbd3dmd

I unchecked all options under custom install but didn't see firewall among them. I was able to reinstall version 9 but when I tried to upgrade it demanded a reboot after uninstalling 9 and it then gave the same error code as 1032 of 2011 commenced to install..


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RE: Installation

by Dusan_AVG - 4/13/11 2:30 PM

In Reply to: addendum by Jbd3dmd

Hello Jbd3dmd,

Please try to disable Teatimer part of Spybot.

Afterwards attempt to install with full installation package:
http://free.avg.com/ww-en/download.prd-afh

If the installation still fails, provide us with fresh installation log files.

In case you are paid AVG customer, please contact our support here:
http://www.avg.com/support

Thank you


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