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AVG forum: MSI failed to install - trying to run a repair

by: hperkins13 April 3, 2011 10:04 AM PDT

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MSI failed to install - trying to run a repair

by hperkins13 - 4/3/11 10:04 AM

I purchased the 3-user AVG Anti-Virus & Anti-Spyware 2011. I installed it on 2 PCs thus far in the beginning of March 2011. Recently, my boyfriend attempted to tether his HTC mobile phone to his Sony Vaio which is running Windows 7 Home Premium. This seemed to be around the same time that certain AVG components started having an issue. The "Fix" button launches an attempt to fix, but it is unsuccessful. I have also tried running a Repair from Add/Remove Programs in the Control Panel to no avail. I have uploaded the error log to: http://rapidshare.com/files/455719999/AVGInstLog.cab

Please advise. Thanks!


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RE: MSI failed to install - trying to run a repair

by Dusan_AVG - 4/3/11 2:08 PM

In Reply to: MSI failed to install - trying to run a repair by hperkins13

Hello hperkins13,

As a paid customer you are entitled to use our full support:
http://www.avg.com/ww-en/customer-support

While waiting for reply from our support, you could try to completely reinstall:
- Download and execute AVG remover 32bit or 64bit version depending on your operating system. Let it fully remove AVG.
In case of any errors, run AVG remover in safe mode.
- Check for existence of and delete following folders manually:
C:\Program Files (x86)\AVG\AVG10
C:\ProgramData\AVG10
- Restart your computer
- Install AVG using full installation package:
http://www.avg.com/ww-en/download

Thank you


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