AVG forum: Very bad customer service & ripped off by AVG

by: Nanciegill March 5, 2011 5:12 AM PST

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Very bad customer service & ripped off by AVG

by Nanciegill - 3/5/11 5:12 AM

Has anyone else had an extremely frustrating experience with AVG customer "non" service staff?
I used the free version for a while, then upgraded to the paid. I enrolled for 2 years and paid for 2 years with my charge card.
I soon experienced problems with my email and my ISP (Sympatico in Canada) and I worked for weeks to try to resolve the problem, eventually tracking it to the AVG program. My ISP spent a lot of time helping me remove AVG from my system and recommended NEVER to use this product again.
When I contacted customer service, they were the most unhelpful people I've ever encountered. I asked them to be reasonable and refund me one year of the two year fee, but they countered every comment with refusals to consider that AVG was a problem, demanding that I reload it and other ridiculous remarks! They refused to "bump me up" to a supervisor, so I was dealing with these idiots over & over again. They have no contact phone #, so it's like you're roadblocked.
The dialouge went on & on for months and finally I did what I believe they wanted me to - give up! I have warned all my friends about this issue. Too bad, the free product worked quite nicely but I recommend you NEVER NEVER buy it or try to find any reasonable people at their customer service!!

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