Ad: Manage updates with the Download App

AVG forum: avg customer support sucks

by: tlc58 December 28, 2010 11:13 AM PST

Like this

0 people like this thread

Staff pick

avg customer support sucks

by tlc58 - 12/28/10 11:13 AM

purchased the upgraded version, computer started having issues at the time i downloaded new version. I never received an e-mail with the license #. Can not find a way to e-mail avg any where on there site. I called the number and they wanted more money to check my computer. I paid to have my computer cleaned and repaired with someone local checked all e-mails and still have not an e-mail from avg with licsense # nor can I e-mail them because there is no way to contact them by e-mail.


Reply
Report offensive post
Email to friend

Re: avg customer support sucks

by Ondrej_AVG - 12/28/10 10:17 PM

In Reply to: avg customer support sucks by tlc58

Hello tlc58,

please accept our apologies for this unpleasant experience.

I would like to ask you to open my CNET profile and send me an email with identifier of the purchase (or just used email address) or identifier AVG# mentioned in the auto-response to your query. I will check it in our system and answer you as soon as possible.

Thank you


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Customer Support is Horrible

by avrick - 1/16/13 4:06 PM

In Reply to: avg customer support sucks by tlc58

Cannot get support via chat, although online connected for 14 hours!
Currently on phone support hold for 35 minutes and counting.
Absolutely the worst support experience I have ever had!
Just want to find out how to now get my refund and go elsewhere.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

RE: Customer Support is Horrible

by JiriF_AVG AVG staff - 1/17/13 12:37 AM

In Reply to: Customer Support is Horrible by avrick

Hi avrick,

I'm sorry to hear you've waited for so long. Could you please send us the link of the chat window you were connecting to, if available? Definitely, 14 hours should not be a time spent by waiting for an operator. If the link to the chat can't be found now, please tell us which exact website have you visited and what region you are located in.

Please use one of the available avenues listed on this web page for contacting AVG customer care. Please let us know whether you were able to reach the support.

Thank you.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Resolved

by avrick - 1/17/13 6:35 AM

In Reply to: RE: Customer Support is Horrible by JiriF_AVG AVG staff

I was finally able to get through via telephone "support", only after waiting 51 minutes to speak to someone.
Full refund requested under 30 money back guarantee.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

RE: Resolved

by JiriF_AVG AVG staff - 1/18/13 2:54 AM

In Reply to: Resolved by avrick

Hi avrick,

I'm happy to hear you were able to resolve the situation. However, the 50 minutes waiting time is quite high. Could you please tell us what time you were calling the support line, your time zone and the exact number you were calling. We will check the long on-hold time and try to improve the service.

Thank you for posting back.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close