AVG forum: AVG 2011 MSI engine failed to install product

Ok, I uploaded the file to rapidshare.

http://rapidshare.com/#!download|80tl2|438595251|AVGInstLog.cab

I appreciate your help!

Unable to reinstall free AVG. Same problem as mentioned by Mkatz1488

Foutcode: 0xC0070743
Writing config value failed (0xC00736B1)
Context: MSI action failed

Also the trial version failed to install with same error report.
I run Windows XP Home with service pack 3.
I took the liberty of uploading the required logs etc.

http://www.zshare.net/download/885773502aa0aeb5/

I am unprotected for days already and would appreciate your help. Thanks.

Carried out as instructed but the same result: MSI failed. Loaded up a 7zip file.

http://www.zshare.net/download/88622427742daad1/

Fingers crossed....;-)

I had the same problem. Make sure you ru avg remover. Don't use th link on the thread because it gets you to tuneup. Tuneup doesn't work. Remover fixed my install problem. Thanks, Pete

Hello Kaila36,

the provided log files indicate that installation of MS Visual C++ redistributable package which requires restart, but AVG setup is not able to perform this restart. Please proceed as follows to rectify the situation:

1. Manually install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update:
- Download this software from here.

2. Install the vcredist_x86.exe version which suits your operating system (direct link).

3. Restart the computer.

4. Run AVG installation process again using the offline installation package as described above.

5. In case the installation issue would persist, please provide us with most recent installation log files for further analysis.

Thank you.

- Click here to visit the AVG forum on CNET
- Click here to visit publisher info on CNET Download.com

Hello Kaila36,

there is no need to apologize. We are sorry for prolonged solution of this issue.

Analysis of the provided log files showed that AVG configuration cannot be written correctly. This issue should have been worked-around by using AVGremover recommended above by Dusan_AVG.

1. Please make sure that all the C:\Documents and Settings\All Users\Application Data\AVG* folders are deleted prior to AVG installation.
- * (asterisk) stands for any number (e.g. "AVG9", "AVG10").
- This folder is hidden by default OS configuration.

2. Please provide us with AVGremover log files created in the same folder the remover was launched from.

3. Kindly include msinfo output as well so we can check your system environment.

Thank you.

- Click here to visit the AVG forum on CNET
- Click here to visit publisher info on CNET Download.com

Hello Kaila36,

the provided msinfo revealed that a older Zone Alarm driver and Sandboxie are installed. Please uninstall both these applications completely, restart the computer and try to install AVG using the avg_free_x86_all_2011_1321a3540.exe installation package released today. You may install them again, after AVG is successfully installed, however I strongly recommend installing their most recent versions. You may also try temporarily uninstall/disable Dialer Detect application.

You have also mentioned that AVG10 folder has been deleted before. I assume you meant the C:\Documents and Settings\All Users\Application Data\AVG10\ folder. In the previously provided archive (repair4.7z), there are cache server and AVG log files attached. Where were they gathered from? Their parent folder should have been deleted already, according to your description.

Also, only one AVGremover log has been attached in the provided archive. Running the most recent build of AVGremover utility (avg_remover_stf_x86_2011_1184.exe) should produce two log files: avgremover.log and avgremover_msilog.txt. Please provide us with both these files. (As the issue seems to be caused by broken MSI structures during installation which is handled by specific remover process and logged into the mentioned avgremover_msilog.txt.) The remover may need to finish its run after reboot; if you are presented with a dialogue window asking for running AVG remover after reboot, please confirm it and let it finish all needed tasks.

Thank you.

- Click here to visit the AVG forum on CNET
- Click here to visit publisher info on CNET Download.com

Hello AVG Staff,

Like mkatz1488 and Kaila36, I am unable to reinstall AVG Free 2011 on my Windows 7, 64-bit version Sony Vaio. I have tried the full reinstall listed above with no luck. My current error message is as follows:

Severity: Error
Error Code: 0xC0070643
Error Message: General internal error.
Additional Message: Writing config value failed (0xC007045D)
Context: MSI action failed

I have uploaded both the mfa & msi compressed files and the AVG installation log files to a storage service. The links are as follows:

Installation Logs: https://rapidshare.com/files/457325707/AVGInstLog.zip

MFA & MSI: https://rapidshare.com/files/457326208/MFA___MSI.zip

If I need to provide anything else, please let me know. Thank you so much in advance for your assistance! I appreciate all your help.

Best,

bchristi_21

http://rapidshare.com/files/456413856/AVGInstLog.cab

Hello Kaila36,

the provided logs indicated that some of the AVG components may not have been removed properly for some reason. Please proceed as follows:

1. Download and extract the MsiZap.zip archive to C:\AVGtemp folder.

2. Run the command line and launch these commands (as Administrator):

cd C:\avgtemp
msizap TW {6003F12D-6DAF-4C3F-9FFA-F4A721DC6BBF} > avglog.txt
msizap TW {D4E53304-1F6C-4111-9872-1BCD2CF5B642} >> avglog.txt

3. Run the AVG remover once more and try to install AVG again.

4. In case the installation would fail, please provide us with:
- The created C:\avgtemp\avglog.txt file.
- New AVGremover log files.
- The most recent AVG installation log files (there is no need to provide us with older files/whole CAB archive, a pair of the most recent is sufficient).

Thank you.

- Click here to visit the AVG forum on CNET
- Click here to visit publisher info on CNET Download.com

Hello Kaila36,

Please also provide us with latest installation log files (msi* and mfa* files).

Thank you

Hi,

Finally I succeeded in installing AVG 2011. I had the idea all along that some kind of virus or malware prevented AVG 2011 to be installed. After all it was kicked out suddenly which could indicate a virus or other being present. I Googled and found an anti virus program Immunet. After installing Immunet and letting it scan the entire computer it found quite a number of different types of threats. It crunched for a good 14 hours. Today I uninstalled Immunet, ran the AVG Remover etc. and then opened the off line AVG 2011 package. The progress bar remained empty again but to my surprises at the end it reported that the installation was succesfull! Well, well.

I am sending you the installation logs for you information, including the Immunet Quarantine files. These are not real files, so I donot know whether this usefull. It would be interesting to know which file/virus was the culprit, but may be we will never know..... That would be a pity.

AVGRepair8.7z
http://www.zshare.net/download/88894320323f8787/

ProcessMonitor.7z
http://www.zshare.net/download/8889444504721656/

Greetings.

No, the Process Monitor's log was taken from the succesfull installation, so nothing will show up. Just for information. Should only have thought of this before, during all the unsuccessfull installations..... The new edition of AVG 2011 is quite and impressive improvement. Thank you.

Regards and all the best.

True, but the MSI Engine problem won't let you dowload the 2011 version..... Gotche by the BYTES again!!