by Ondrej_AVG - 6/13/10 11:33 PM
In Reply to: Understood by tjhny
it is needed to gather AVG logs after inducing the connection issue (HP printer cannot connect) so the information will be recorded in the AVG firewall log.
Else for HP printers is suggested (if they are using the same static IP address) to add the IP addresses to AVG Firewall Whitelist. Please note that this will allow all incoming and outgoing communication to the whitelisted IP address. Make sure that you only allow the address of the HP printer or that this address is not used by another device you do not want to allow in future (e.g. after moving the computer to another network).
1. Open the AVG Program.
2. On the Tools menu, click "Firewall settings."
3. In the left tree menu, expand the Profiles item, and then select your firewall profile (for example "Computer in domain" or "Small home or office network"), and then click "Defined networks."
4. Locate "IP addresses whitelist" in the list of networks and double-click it.
5. Click Add IP.
6. Type the necessary values defining your local network (the IP address of your HP printer).
7. Confirm all changes by clicking OK (in all open dialogs, including the "Firewall settings").
8. Test the connection between your computer and the printer.
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