Ad: Manage updates with the Download App

AVG forum: License Number

by: Dean Smith 72 January 5, 2010 12:15 AM PST

Like this

0 people like this thread

Staff pick

License Number

by Dean Smith 72 - 1/5/10 12:15 AM

Hi,

I've been trying to install AVG 9 Free edition on my dad's laptop.
Everything seems to be fine until it asks for the 'licence number.' I have since discovered that this should have been emailed to me but at no stage in the download process was I asked for my email address and consequently did not receive it. How do I go about obtaining the license number?

The operating system is Windows XP Home edition.

I have downloaded the software and copied it to a flash drive and tried to paste this into a location on my dad's laptop. I have ran the install from here and have not had any problems until it gets to the license issue. Is installing in this fashion feasible with AVG 9? I have always done this in the past on dad's computer and have had no problems.

Your help will be greatly appreciated.

Thanks, Dean.


Reply
Report offensive post
Email to friend

Free version

by Dusan_AVG - 1/5/10 9:20 AM

In Reply to: License Number by Dean Smith 72

Hello,

License number is only requested by paid version, if you are trying to install free version please download the correct installation file here:
http://free.avg.com/ww-en/download?prd=afg#tba2
(Second item)

If you are paid user please try to retrieve your license here:
http://www.avg.com/ww-en/license-retrieval


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

More Discussions

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close