Laptop black screen after windows logo
by bfern25 - 6/18/13 3:15 AM
Pc -hp dv7 4020sa
Os- windows 7
Basically two years ago i purchased this laptop and a few days ago the computer just shut off. When i tried turning it on i got a black screen after the windows boot logo. I tried connecting a external monitor via the vga port but same thing. I checked all the forums and found out the display drivers were the problem, i went into safe mode(worked:D) and uninstalled them and the laptop seemed to boot up fine but the display was all grainy and big. So i thought the best way to solve this would be to do a complete factory reset.
Now after the reset im getting the same problem but this time i cant even boot into safe mode because it says i have to do a "setup new computer" process in normal mode.
Please any help will be appriciated.