Are there any POSITIVE comments about ASUS service?
by cvknisley - 12/28/10 5:54 PM
Good luck with it all.....I just got a eeePC1005PEG for Christmas and within 36 hours of start up, the hard drive crashed & got blue screen with WIN7.
After 2 hours of (non) conversation-----they can only read from a card, I got an RMA but will have to foot the cost of return which is 10% of what the thing cost. He insinuated that I abused the commputer (there are 7 laptops in my living room right now--3 Dell, 2 HP, 1 Toshiba, & a Mac and 4 desktops---I know how to use a computer).
Couldn't get any company address for BBB complaints, the 'customer service' guy couldn't speak English or understand the spelling of my name, etc, wouldn't give his name or employee number so I could send a formal complaint.
Now that I've done a Google search, I'm sorry I bought ASUS----your problems have just begun.....they will hang up on you, lose your laptop, say they are waiting for parts, claim you damaged it before you returned it, abused it, offer a lesser replacement, etc.
I understand that parts have defects, but the distinct and universal lack of service is a problem.
Fortunately, the on-line store I bought it from will take it back, without questions & will pay for returning it & will refund my money! I WILL buy from them again.