E-Book readers forum: 1SaleADay Scam - BN Nook

Thanks for your response... Response. I work as a Sr. Project Manager for the World's largest fixed satellite services company. I believe that the reason we are number 1 is that we response to our customer inquiries no matter what the issue or cost. We also try to stay in front of issues by keeping our customer and the industry in general of operational issues. I will continue to use your service due to the low price. Please keep in mind that your industry is customer driven and great customer service is the key... Just ask Sprint. They got it and have improved their service. Now they are reaping the benefit of change.

I get your point. I do understand that environmental issue as well as others are thing out of the vendors control. Brick and mortal can't garantee receipt of deliveries under those conditions. My point is get in from of the issues instead of throwing customer to canned responses, no response to inquiries or just plain old making it impossible for the customer to reach a human being.

After, several phone calls and/or email (which generally is the only way for most consumer to reach e retailers) customer are left with a sense of either theft or scam. A timely response would have sufficed.

Again, this was my first experience with this e-tailer. I don't generally give the benefit of doubt, however, I will in this instance because they asked. I appreciate the request.