CNET to the Rescue forum: HP Laptops fails to last a year

i also had this problem with an hp dv9700. 10 months in and blue screen. fixed under warranty lasted about another 10 months same problem. send it in and for 400.00 would fix. ya right.

go to there web site and check out the forums, known issue they have no intention of fixing. piece of crap from a piece of crap company. nobody i know or will ever meet if they ask will ever buy from hp.

anybody want to buy a 1000.00 door stop. me either

Yikes! I've only used two HP's since 2003. The first one was already used and manf in 2001. I loved that dinosaur, DV-, it never quit working, but the backlight went out on the laptop screen. The yellow tag store wanted nearly as much to fix it as the new pc's cost today, (WAAAY less for WAAAY more in six years), so bought a DV1245dx. It's rated nearly 5 stars everywhere for it's user friendliness, beautiful graphics and more for a low price point. It's now been six months with no problems...fingers crossed.

I'm looking into HP quality issues. Molly Wood has an HP laptop that had major problems, and my MediaSmart server (2 years old, or so) also is having issues.

I too saw the wave of dv6000 and dv9000 failures. It was convincing enough that we removed the lone dv6000 model we had in the office to a less than front line task. That is, if it fails we will only lose the machine and not any work in progress.

It has yet to fail but it is treated well with no road travels, no daily trip to/from the office and just sits on a desk during use and currently is a closet computer.

I know many can't live with such a decision but after seeing many of the dv6000/dv9000 failures we made a choice.

This issue is not a HP exclusive. Bad parts and designs are not hard to find in the electronics industry. This is just one of many debacles.

What hit more people was the BAD CAPS (see google and CNET articles). That one was far worse.
Bob

In fact I bought and installed a second 500 gig hard drive just for that purpose. I had recently purchased a my touch 3g from tmobile and was going to start making Apps for it. The installation went fine, but, it couldn't overcome the hardware deficiency.

Just visit www.hplies.com, a forum with over 1700+ members with the same problems you have, you also will find there useful advice for taking HP to small claims court, the only way to get part of your money back...Please everybody with HP Laptop problems related to the NVIDIA defect, go and visit www.hplies.com

I too have had a bad experience with HP and their laptops. I bought a dv9000 back in '07 that only lasted 9 months. *repair no.1*. After it was repaired under warranty it died a second time. *repair no.2* This was the same problem that was supposedly repaired the first time. Anyway, it died a third time and HP would not give me the time of day even though they had failed to correct the defective part. Only after going through the legal system was I able to get compensated for my losses. The site others mentioned helped me out a lot when preparing my case (hplies.com). I am not boycotting all HP products and highly recommend to others that they do the same.

I too have had the same HP issue (dv9000, Nvidia 7150M), and the same HP refusal to repair or replace. There are THOUSANDS of (former) customers suffering from this same issue.

HP says it's not on "their list". Nvidia admits that the chipset is defective. Nvidia pays HP to deal with its customers with defective laptops -- HP pockets the money and pays out very little, excluding huge classes of affected laptops.

Does this sound like good business practice to you?

CNet, this story needs to be told!

-RC

I also have a HP9600 series Laptop. Within a year the CD Drive failed. It took me 3 months of dealing with HP Support to get them to replace it. They dragged it out so long, the Laptop was out of warranty and they tried to charge me for a new one. Fortunately I saved all the e-mails that went back and forth, as well as documenting who and when I had to call support. The hard drive went 4 months later, of course out of warranty. Their Printer malfunctions will turn you into a scribe (and a disturbed one at that). One day the printer works fine, the next, it will not print at all. I have spent hours upon hours just trying to print a simple word document. Every time I call or e-mail support I am given a different fix. The latest "answer" tells me to change my router, as SMC routers don't work well with HP wireless printers. However, it won't print even if I connect with a USB cable.

Many reviewer's give high ratings to both HP Laptops and HP Printers, including C-net. Why?

Not the same story. Printers for consumers are price sensitive items so the consumers want 49 dollar printers. We got those and for most that's a TWO YEAR device.

Many can't grasp this.
Bob

I guess I'm old school and believe if I spend $249.00 for a Photosmart all-in-one, I should get a quality printer. Silly me, I thought the idea was to reduce the amount of "electric/computer" items going into our landfills. I guess the term "built in obsolescence" is alive and well.

While consumer printers are 2 year affairs (why the makers don't just state that?) I find most last just a tad longer. But let's grapple with this next nugget. The 5 year design life in almost all electronics.

You are seeing it today in most HDTV and other gear.

There's a lesson here. Not that hard to grasp. We are renting this stuff.
Bob

Hi Cynthia,

don't even think about forking out money to HP since they cover up the whole issue(and got paid 150 millions+ from NVIDIA because of the problem), just go to www.hplies.com and get the info you need to sue HP in small claims court...stay strong!!

Cheers

Sorry to say I was a sucker twice with HP. I bought a very nice high end laptop, can not remember the model. After 13 month it went down 30 days off warrenty. Call HP and was told I needed to pay $90 for a new warrenty so I did. 5 min later they said the mother board was gone it would be $450 to fix it was not part of the warrenty I just got. Or they could sell me a new one Compac for $550. I asked to get the $90 back or take it off the cost of the new one, sorry it does not work this way.
So the dummy I am bought the Compac by the way it was half as good as the HP or I thought. Here we are 29 days off warrenty and it is falling a part. Called HP all you get is a person that can not speak english and a sorry off warrenty.
Call HP HQ and was sent to case manger who offered a discount on repairs. When I asked for a email address to send what I had to say about HP they told me to look it up on the web site.
Bottom line I sent my 2 cents worth to HP, it realy will not matter I just feel better.
I guess I will take this one to the garage and hit it a few good time with a hammer like I did the other one.
Never again but i am sure they don't care they got my money twice.