CNET to the Rescue forum: HP Laptops fails to last a year

by: chasahomyjr March 6, 2010 4:13 AM PST

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HP Laptops fails to last a year

by chasahomyjr - 3/6/10 4:13 AM

In November of 2008 I made the mistake of purchasing an HP DV9500 laptop. After six months I began having difficulties with the hardware. It was sent back to them three times for repair. When it went down the fourth time, wiping the hard drive and doing nothing else to address the issue was no longer an option I had to send two dozen emails to the CEO in order to get my issue escalated to a case manager. So ten months into my warranty I was offered a replacement laptop, a dv7-1000. Since HP's repair center proved the only thing they seemed to know what to do was wipe a hard drive, I took them up on their offer. I had not realized I was losing two months of warranty coverage on the old laptop. Well, the new laptop lasted ten more months and began having the same hardware issues, videocard malfunctions resulting in bluescreens of death. When I began in July to bring it to the attention of HP's tech support I wasn't offered any solutions other than reinstalling the driver. Since this seemed to solve the problem, temporarily I contacted HP tech support in August, and was told my warranty had expired. I tried again in September and was told again that unless I pay $400 HP would do nothing for me. After the July and August chat sessions I clicked the box to email me a transcript of the chat and neither one showed up. Per usual HP also cannot find them. Now I'm out $1200 and a laptop.

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