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Laptop troubleshooting forum: HP Pavilion shuts down

by: Rjaeger March 5, 2012 4:12 PM PST

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HP Pavilion shuts down

by Rjaeger - 3/5/12 4:12 PM

I could use some help - I repair computers for the senior community - at no charge. Have come up against a HP DV7 - multimedia laptop that runs for a while (an hour or two) and then dies. I replaced the battery, run the unit with a fan under it, run it w/o the battery in place. It still runs for an hour or so then dies. Once it dies, I can take the battery out - put it back in once or twice and it will run again for a while. I have cleaned the battery terminals (but remember it does the same thing with the battery removed). I thought it might be overheating - the unit has alot of bells and whistles (blu-ray et al) but the fan did little - I did dismantle the unit and clean the fan area with canned air etc. Any ideas?
hkbob


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Did you replace heat sink compound?

by R. Proffitt Moderator - 3/5/12 6:25 PM

In Reply to: HP Pavilion shuts down by Rjaeger

It gives me a chance to make sure the heat sink is in proper contact and more.


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HP Pavilion shuts down

by Rjaeger - 3/10/12 12:16 PM

In Reply to: Did you replace heat sink compound? by R. Proffitt Moderator

R. Proffitt -

Will try replacing the heat sink compound on Sunday - I appreciate your help (you have helped me in the past as well) - have been exceedingly busy with Seniors' computers in the area - got exhausted but am not ready to jump in again.
Regards
Hkbob


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