Laptop troubleshooting forum: HP Pavilion dv9000 does not detect CD/DVD drive

by: Kate2227 January 11, 2011 2:48 PM PST

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HP Pavilion dv9000 does not detect CD/DVD drive

by Kate2227 - 1/11/11 2:48 PM

My hp pavilion dv9000 with windows vista has a CD burner, DVD burner and lightscribe burner, but just recently when trying to play a DVD on my computer it didnt recognize that the computer even had a CD/DVD drive. I went online to try and troubleshoot, and was given a few options, one was to run Microsoft Fix it, which did nothing, seemed to start doing something, but didnt help at all. The other instructions asked me to go into my device manager and check for the presence of the optical drive. It requires me to open the DVD/CD Rom drives to acess the installed drives, but when I go into my device manager to do this, there is no DVD/CD Rom drive available for me to select. Here is the url for these troubleshooting tips,

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1842187&prodTypeId=321957&prodSeriesId=1842187&objectID=c00678214

There is an option if I cant locate the optical drive to uninstall and reinstall the optical disk drive in the device manager. When i try that, and open the device manager, it wants me to click on the driver I want to uninstall, which would be DVD/CD Rom, but that is not on the list.

Its like it disappeared! When I go into windows media player as if to rip songs from a CD it says I require a CD drive to rip music.
Advice suggestions or a solution would be greatly appreciated!

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