Laptop troubleshooting forum: Toshiba Satellite L505D BLUE SCREEN OF DEATH!!! HELP?

by: chipmaker May 7, 2010 10:40 AM PDT

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Toshiba Satellite L505D BLUE SCREEN OF DEATH!!! HELP?

by chipmaker - 5/7/10 10:40 AM

This laptop is less than 30 days old so I think I can take it back for an exchange if I have too. Today I have about 5 more days to do that. It had crashed a few times before now. In those crashes it just froze up and was not a big deal... Now it is showing the blue screen of death and is running hot too.

I also got the blue screen of death while running in safe mode after a few hours. When I'm in normal Win 7 boot it seems to crash faster when I'm connected to the internet but I can't say I'm positive about that yet. I can test for that later.

The blue screen that comes up does not last long enough to read it or tell exactly why windows is crashing. I think it says memory dump at the bottom and runs a counter to 100 then shuts down.

Does anyone know what this blue screen may be saying and are there any screen shots of it that I could read or see? Could I have some bad RAM?

I have kept Win 7 updated with the latest service pack and drivers. (A bad driver could be the cause but I just don't know)

Does Win 7 make a log or file of the crash and if so where do I look to find it and read it so I can get more information on it?

I may have to restore the OS (it's stored on the hard drive somewhere so I will have to make a restore disk first) but what if it goes crash monster again after the 30 days then I'm screwed. I think restoring the OS then running the PC till it crashes may be the best thing to do. And If it crashes after that I'll take it back to the store and let there Tech's play with it. What do I look for ( What is this OS restore disk called ) when making this disk.

I have not contacted Toshiba yet and that is something I also need to do to make a record of the problem and I will do that soon but I what Knowledge first so I don't get the run around from them, the store or the store Tech's if it comes down to that.

Any help or advice is greatly appreciated.

Rick.


TOSHIBA Satellite L505D PSLV6U-028007

Windows 7 Home Premium (x64) (build 7600)

2.00 gigahertz AMD Athlon II Dual-Core M300
No memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded

Board: TOSHIBA Portable PC Base Board Version
Bus Clock: 200 megahertz
BIOS: Insyde Corp. 1.10 12/17/2009

1790 Megabytes Usable Installed Memory

AMD M860G with ATI Mobility Radeon 4100 [Display adapter]

Realtek High Definition Audio

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