Laptop troubleshooting forum: Brand new ASUS G51JX-A1 speaker suddenly stopped working

by: mitrainfo March 6, 2010 11:49 AM PST

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Brand new ASUS G51JX-A1 speaker suddenly stopped working

by mitrainfo - 3/6/10 11:49 AM

ASUS G51JX-A1
My new ASUS is only 2 weeks old. this problem started two days ago, out of nowhere. I can listen to audio files using ear-phones, but I can't hear anything through my speakers. Oddly enough the inital boot up sound I can hear ( I assume that uses the speakers). everything else on the computer works fine, as far as I can tell.
Also does anyone know where I can find an english manual for this model, ASUS' website has 7 other languages but not english.

operating system windows 7
itunes: latest version but even Quicktime, windows media player are not playing. so it is not an itune problem.

Asus' support tech told me it was a hardware problem, but she really wasn't inspiring confidence in me. she seemed not to know what she was doing. If it is a hardware problem I can send the computer back and get a new one, but i only have 10 days to do so. please help.
is there a button or command that can turn off the speakers?

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