Laptop troubleshooting forum: Gateway NV52 screen goes dark

by: failonade October 13, 2009 3:35 PM PDT

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Gateway NV52 screen goes dark

by failonade - 10/13/09 3:35 PM

I just bought a Gateway NV5214u with 64-bit Vista Home Premium last Sunday. After a few hours of use, the screen went dark (purple-ish, not completely off), and would not come back up until I turned the computer off and back on again. The problem occurred every few hours.

Following Gateway chat support's advice, I restored the system to factory settings, but the problem happened again. I returned the computer to the store, thinking it was defective, and got a new one, same model.

The problem still occurs. Gateway support chat is now telling me to update the bios, but I'm pretty bad with computers and am afraid to do this. The bios version they linked me appears to be older than what I'm currently using. Gateway support chat techs won't tell me what they think is wrong with the computer.

Does anyone know what could be causing this?

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