Sony laptop memory install problem
by mcf57 - 1/12/09 9:26 AM
I am helping a family member install some additional memory in her Sony VAIO laptop, but seem to be having a problem. Its a VGN-C290 model (May 2007) and currently has one 1GB chip installed & has one open slot. It allows a max of 2GB.
Now, I have purchased an additional 1GB chip from Crucial.com, but after installing it in the one open slot, it appears that it is not recognizing it at all. The laptop will turn on, but doesn't get to the XP screen. Not even the Sony VAIO/Phoenix welcome screen either.
I have never had a problem with Crucial memory, but I contacted them directly to maybe help with this problem. They basically told me to make sure it is really seated in there good and apply a lot of pressure. They also had me put the Crucial memory in the slot #1 where the original Sony memory was. Neither worked.
The only other thing they suggested was that it was a BIOS related issue & to somehow update the BIOS. I checked & it currently is running BIOS version #R0080J4. I'm trying to determine if this is the latest version. If not, then how to update it. Anybody know if this is the latest version? I tried Googling it, but didn't have much luck. Or any other suggestions on what might be the problem here?
Family member leaves the country Wednesday so I'm trying to get this all straightened out by then. HELP!!!!