Answer Best answer as chosen by user 09JRJ
Toshiba experience extremely poort
My daughter bought a Toshiba Portege on 8/6. On 10/31 the LCS failed.
Toshiba referred my daughter to a repair shop that had been closed for 3 weeks.
Then they sent her a box and she mailed it to them.
They told her she had damaged the laptop and would cost $459 to repair this computer that cost $1000 and was practically new.
After many discussions, on 11/19 they told me they would fix it. But since it was already scheduled to be mailed back, they would have to mail it back and that my daughter would have to mail it back to them.
I was elated they were going to fix it, told everyone I knew, Toshiba agreed to fix it. Most folks of course, why wouldn't they. Then when she got it, no instructions, no promised email. I called to figure out what we should do next. They said they wouldn't fix it.
You can do whatever you like, but my experience is extremely poor. Furthermore when I asked to speak to another person at a higher level, the man refused.
FYI, I also had (still have it but it doesn't work) a Toshiba Regza computer. Vertical lines appeared on the LCD after just 2 years. A coworker had the same experience and Toshiba hasn't done anything to help with that either. I thought Japanese companies had great service. NOT my experience.
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