Windows 7 forum: Cant Use Windows Update (Error:80073712)

by: mikej12 March 25, 2013 9:01 PM PDT

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Cant Use Windows Update (Error:80073712)

by mikej12 - 3/25/13 9:01 PM

Hey Everyone, new member here!

I've been reading this forum for years, but never had the need to ask a question myself until now... I'm hoping anyone can help me figure out what the heck is

wrong with my computer... I simply CANNOT use Microsoft Update! This has been the case for about a year I think, and I have never found a solution to it

and I have tried everything I read online and nothing will fix it....

Details:
- Windows 7 Home Premium 64bit
- Sony Vaio VPCF127FX (3 years old)
- Bitdefender Total Security 2013
- Disabled windows firewall/anti-virus/defender
Problems:
- When trying to 'check for updates', I always get this error:
And error occured while checking for new updates for your computer. Error(s) Found: Code 80073712
- Cannot Install Internet Explorer 9!!


Things I've tried:
- My computer cannot run/execute SFC utility in prompt. It always gives this error:
Windows Resource Protection could not perform the requested operation.
- I've tried Microsoft Fix it and it finds no problems
- I've tried the latest 'System Update and Readiness Tool'
- I'm confident it has nothing to do with bitdefender. Even so, I've disabled it and removed it to see if it was an issue and this problem is the same.

- Checking Windows Event Logs Gives This information:
Version=1
EventType=WindowsUpdateFailure
EventTime=130086362343763871
Consent=1
UploadTime=130086362344075871
ReportIdentifier=b749991f-94ce-11e2-8a62-544249158cdf
Response.BucketId=720737087
Response.BucketTable=5
Response.type=4
Sig[0].Name=ClientVersion
Sig[0].Value=7.4.7600.226
Sig[1].Name=Win32HResult
Sig[1].Value=80073712
Sig[2].Name=UpdateId
Sig[2].Value=61CA813A-7585-442E-A66B-B0D15CE6BDC0
Sig[3].Name=Scenario
Sig[3].Value=Scan
Sig[4].Name=SourceId
Sig[4].Value=101
Sig[5].Name=Environment
Sig[5].Value=Unmanaged
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Windows Update installation problem
ConsentKey=WindowsUpdateFailure
AppName=Host Process for Windows Services
AppPath=C:\Windows\System32\svchost.exe
ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.


If anyone has any ideas or suggestions please help!!!!

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